Nothing wrong with the accomodation/room, just a standard Ibis hotel room, nice, clean, tiday and good value for money. 3 small problems did really spoil this stay. One computer in the 'web corner' was so slow, snail mail was quicker, I felt the staff did not appreciate orginally the slowness of the computer and that I was at fault. They had to admit that the computer was faulty, they did give me a freee 30 min wifi session, never used it. On check out had to ask for hotel credit to be addded to my account, was included in room rate but not transferred to account. If I hadn't asked they would have charged me more than I should have paid. The final problem and the one I felt really upset at was at breakfast, I had to leave the table to get additional toast from the buffet, upon returning to my table the waitress had cleared away all my dishes. I realise I could have gone and got myself a whole new breakfast, coffee and orange juice, but I was 3/4 of the way through, the coffee was just at a suitable drinking temperature. I'm not sure how to overcome this in the future, take my plate, coffee cup, glass, knife fork and spoon with me whilst getting addional breakfast items?????? take my chair with me??
Apart from that, as I have said, another standard Ibis hotel, accomodation fine, service lacking, have stayed so far 51 nights in 7 months at Accor hotels around the world and Ibis Rotorua will NOT be on my itinerary again.
- Official Description (provided by the hotel):
- Ibis Rotorua is located on the shores of Lake Rotorua. The hotel features 145 rooms, a restaurant, bar and Internet access. The city centre is only a short walk away, offering easy access to the convention centre, Energy Event Centre, cafes and restaurants. Conference rooms and other facilities at the neighbouring Novotel Rotorua Lakeside are also available to guests. ... more less
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- Also Known As:
- Ibis Rotorua Hotel Rotorua