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“Exceptional accomodation and perfect wedding venue 2013” 5 of 5 stars
Review of Peppers on the Point - Lake Rotorua

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Peppers on the Point - Lake Rotorua
5.0 of 5 Hotel   |   214 Kawaha Point Road, Rotorua 3010, New Zealand   |  
Hotel amenities
Ranked #23 of 95 Hotels in Rotorua
Rotorua, Bay of Plenty, New Zealand
2 reviews
2 helpful votes 2 helpful votes
“Exceptional accomodation and perfect wedding venue 2013”
5 of 5 stars Reviewed May 18, 2013

On the 3rd of May this year myself and my bridal party stayed in the very cosy log chalet cottage at Peppers on The Point. The following day we prepared for our wedding while enjoying the most picturesque panoramic views of Lake Rotorua and Mokoia Island, our vendors came to us so were able to relax while waiting for our 3pm ceremony followed by our reception at 5.30pm.
The staff were welcoming, friendly and went out of their way to ensure our day was perfect from beginning to end. If we had to do it all again, we wouldn't change a thing.
Many thanks to all the staff (too many to thank individually) for such a successful couple of days!
Mr & Mrs Smith.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
214KPR, General Manager at Peppers on the Point - Lake Rotorua, responded to this review, May 30, 2013
Thank you for your wonderful comments and we just loved being part of your special day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Jodhpur, Rajasthan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

We stayed at Peppers on the Point in Rotorua in September 2009. I must say this was by far the best hotel of our rather long itinerary which boasted of bigger chains and hotels.

The view is breathtaking, the staff was very helpful and welcoming even though we were late in reaching the hotel. They organized a wonderful private dinner for us and the breakfast was sumptuous and enjoyable. I would love to visit Peppers on the Point again and thank you for giving us wonderful memories.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
214KPR, General Manager at Peppers on the Point - Lake Rotorua, responded to this review, May 30, 2013
Thank your for you wonderful comments and we are thrilled you enjoyed your stay! All the very best for your lives together and maybe we shall see you again someday!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 7, 2013

From the moment we stepped in to the time we left we never wanted to leave the place. The Suite was perfectly located with breathtaking views of the Rotorua Lake. Just stayed for a night wished we had stayed longer.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
214KPR, General Manager at Peppers on the Point - Lake Rotorua, responded to this review, May 30, 2013
Thanks for your lovely comments and we are very happy you enjoyed your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2013 via mobile

I'm so glad I reviewed TripAdvisor before booking my short stay in Rotorua. With so many places to stay it is quite overwhelming when booking the perfect place. Long story short I had no idea it would be so stunning and serene. I wanted somewhere breathtaking and this was it. Every angle is a photographers dream, beautiful service, stunning accomodation, culture, beautiful food, nature, and even a reiki therapist on site.
We stayed in a cottage and it was just divine had breakfast included which has freshly made to order and amazing. The Massage therapist- Daniele- was incredible. The property even features a hillside chapel and Shetlands and donkeys on the hill. Will definitely be raving about our beautiful experience here. 10/10

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
214KPR, Manager at Peppers on the Point - Lake Rotorua, responded to this review, May 30, 2013
Thank you for your wonderful comments and we are thrilled you enjoyed your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed March 4, 2013

We booked a last minute escape to Rotorua for the weekend and called a few hotels to see who had the optimal bedroom layout that allowed us to put our toddler down for the night but still enjoy the evening to ourselves. Kym took our call and talked us through the different room configurations. I went ahead with the booking largely on the back of Kyms friendly approach. A few hours later we received an email from Kym to say she had popped into the cottage she had recommended and explained the configuration which actually exceeded our expectations. Such refreshing, proactive customer service.

On arrival we were personally greeted by Andrew who took us on a quick tour of the facilities before showing us to our cottage.

The setting is simply spectacular. An old family estate home has been converted to a lodge. It's grand, dramatic and peaceful. The cottage itself was beautifully decorated in neutral tones, clean and beautifully laid out. Everything we wanted or could possibly need was on hand. We spent most of our time staring at the vastness of our Lake Rotorua view ...and patting the miniature ponies who hang around our deck. The resort has a small private beach on the lake for paddling and lovely grounds for exploring. We declined dinner to babysit but enjoyed our 'cooked to order served with a smile' breakfast in the morning.

If you're looking for pure escapism in the Rotorua area ...with just a five minute drive to the Skyline and Rainbow Springs ....this is is your spot.

We've visited Rotorua many times but this was the first time we've stayed out of the city centre and were rewarded with a very refreshing, scenic and peaceful experience.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
214KPR, Manager at Peppers on the Point - Lake Rotorua, responded to this review, March 7, 2013
Another very happy guest!
We often get asked to describe our property and enviroment over the phone so if you are a potential guest and are not sure of a few things then give us a call and we are more than happy to help where we can.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 1, 2013

The stunning outlook in a grand old family home is let down by lack of atmosphere and attention to detail.
The meal was disappointing in service, quality and presentation.The dietary requests at booking for no onion were totally ignored and the majority of the meal was onion containing and as it appeared that it was completely preprepared nothing could be altered. We were presented with the cheese platter with no accompanying bread or biscuits. The weather was warm and the air conditioner was on but it could not combat the stifling bedroom due to the slab heating left on by the cleaning staff. It took numerous phone calls from the waiter/sommelier (?only on site staff member) to remedy the problem. We felt it was not worth the money. We communicated our concerns the next day to the manager and were assured that it would be investigated but we have heard nothing since

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
214KPR, Manager at Peppers on the Point - Lake Rotorua, responded to this review, March 5, 2013
It was unfortunate that the dietry request had not printed out on the reservation form and we sincerley apologised for that at the time. We now double check our reservation forms as a result of this.
Most people enjoy the feel of warm tiles under foot whilst in tiled bathrooms but perhaps not so enjoyable in summer so a new procedure is put in place for this.
Concerns where addressed the following morning from our guests to front office staff and where relaid to management.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2013 via mobile

It was a late decision on Valentines day to stay, we were greeted by Andrew on arrival and made to feel very welcome. Our room was upgraded at no extra cost and the views were nothing short of stunning.
We stayed in for dinner and the chef went out of his way to make special meals for the kids. Our dinners were wonderful with very attentive and friendly staff. After a great nights sleep we went downstairs to be greeted by a cooked to order breakfast.
A great place to stay if your are looking for peace and quite in a luxury setting.

Stayed February 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
214KPR, Manager at Peppers on the Point - Lake Rotorua, responded to this review, March 5, 2013
These are wonderful comments and what we strive for. Its all about the guest so we do our best to make them feel very welcome and at there home away from home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers on the Point - Lake Rotorua

Address: 214 Kawaha Point Road, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#12 Romantic Hotel in Rotorua
#19 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Peppers on the Point - Lake Rotorua 5*
Number of rooms: 15
Official Description (provided by the hotel):
A spectacular exclusive lakeside luxury lodge with panoramic lake views. Set in 5 acres of private grounds yet only 5 minutes from the heart of Rotorua. Guests may combine the pleasure of exquisitely furnished accommodation, exceptional food and wine and indulgent spa treatments, all from the luxury of one of New Zealand's premier lodges. Offering nine luxurious suites plus the 4 bedroom Lake Villa and the 2 bedroom Lake Villa Apartment. ... more   less 
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Also Known As:
Peppers On The Point - Lake Rotorua Hotel Rotorua

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