I had only ever stayed at camping grounds in Rotorua previously but for my boyfriends 30th birthday I wanted to stay somewhere a bit more special than a camping ground! The boyfriends only request was he wanted a private spa on the deck, to which there were a few options available in Rotorua but they often stretched over our budget.
I found the Quest Rotorua site and was immediately sold with the self-serviced factor - this meant we had a few more things available to us that a standard hotel didn't offer (proper fridge, oven, microwave, all the utensil etc) . Plus a full, proper outdoor spa- SOLD!!
I called up to book and spoke with franchise director Colin who was a dream to deal with. He went an extra step further by getting a bottle of bubbles in the fridge for our arrival. The whole booking process was swift, easy and informative. I received a confirmation email soon after with some dining and tourist attraction recommendations which came with some discounts.
We arrived later than expected due to traffic but this was not an issue. Colin had kindly put the heating on for our arrival so the apartment was lovely and toasty. We were blown away with the room (one bedroom executive suite), it was spacious, well set up and had everything we could ask for (including two tvs and a set of lovely bathrobes!). The establishment itself is relatively new and this was reflected in the decor, which we loved. We often found ourselves saying we'd be more than happy to live here!
The shining jewel on the crown had to be the spa, which over looked the CBD and surrounding views. It was a fresh water tap spa which had a plug at the bottom, so when we filled it we knew it was clean water and had no chlorine to deal with. It was a proper family sized spa which was heavenly for just the two of us!!
Being on Hinemoa Street we were very close to a range of dining options. As we had arrived late on the Friday night, we went to a Mexican restaurant which was literally on the next block, which we found very convenient (with huge portions, great for a hungry couple!)! Colin had suggested 'Capers' a street or so down as the best Eggs Bene in town and it was so good we went there twice in the weekend, highly recommended! After breakfast we walked towards the dining district and had a few places in mind but instead we grabbed a few bits and pieces from the supermarket (as we could easily cater for all our needs in the apartment) and sipped bubbles while waiting for the spa to fill up. It was bliss.
A big selling point for me booking in accommodation is the cleanliness of the establishment (which was top notch here), bathroom facilities (which was a large shower with AMAZING pressure!) and the bed. We had a King bed and it was lovely. The sheets and blankets were to die for and we took comfort that there was extra bedding should we require it (we didn't). There was also a heat pump in the lounge and bedroom, just another bonus factor!
Overall we were THOROUGHLY impressed with the apartment itself, the kindness and politeness of Colin (he was awesome to deal with throughout the process of booking to leaving) and really couldn't have asked for a better time. Oh, forgot to mention, the tvs (one in the bedroom AND in the lounge) came with 50 free movies loaded by genre, as well as ones you could buy, just another bonus feature we loved!
I'm already trying to work out dates we can come again and will be recommending Quest Rotorua to everyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wow! What a review. Thank you for sharing your experiences of Quest from start to finish. We are thrilled that we were able to make your partners 30th and yours a stay to remember. Such positive feedback certainly inspires us both to keep on going the extra mile. Service is not a hard thing, just hard to find sometimes!
I hope that your partner returns the favour when it comes to your birthday! As you highlight the Hot Tubs on the balcony are something special and we hope that many readers will follow your lead and come check them out.
We look forward to welcoming you back soon.
Colin & Lisa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.