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“Awesome” 5 of 5 stars
Review of Silver Fern Rotorua - Accommodation and Spa

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Silver Fern Rotorua - Accommodation and Spa
5.0 of 5 Hotel   |   326 Fenton Street, Rotorua 3010, New Zealand   |  
Hotel amenities
Ranked #8 of 95 Hotels in Rotorua
Cambridge, New Zealand
1 review
1 helpful vote 1 helpful vote
“Awesome”
5 of 5 stars Reviewed August 12, 2014

Stayed for the second year in a row after the Tough Guy Tough Girl..perfect location for the after party. Lovely cleanand functionable room, perfect spa with bubbles after a hard event. Awesome service.

Room Tip: Loved the spa!
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  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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556 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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Newcastle, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

We stayed here for two nights in August 2014. It was lovely and clean. As it was during winter, we found the heating was great and if anything had to turn the heater off during the night as we got too hot!! The spa in the room as awesome. Although Rotorua is known for is geothermal pools etc we found having a private spa we didn't have to pay for was also a novelty. The guest laundry was also a pleasant surprise and much appreciated for a quick mid holiday wash. Allan and Shirley were great with some great suggestions of things to do for our next couple of days.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

Wonderful friendly staff. Who gave ua very warm welcome.
Luxury warm, clean rooms.
We loved our stay here and will definitely be back as well as spread the word with family, work colleagues and friends.

Room Tip: Room 2 was great But early morning spa from room above can be noisy
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed as a family for a couple of nights over the school holidays. We found the unit to be very clean and tidy with everything we needed. The owners at front desk were very friendly and helpful which makes all the difference. We didn't use the spa so cant comment on that however the sofa bed that our son used was very uncomfortable. Mattress toppers on that and the main bed would certainly make both much more comfortable. We were worried about the road noise but we didn't hear any at all. However we did hear a lot of noise from the upstairs unit late into the night which spoiled what was otherwise a really nice unit. Location was a little too far from town for us to walk but not a big deal. Overall a lovely modern unit and we would stay again but only in an upstairs unit (and if there was mattress toppers :) ).

Room Tip: Upstairs units so you don't get the noise.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 17, 2014

We had stayed here previously so decided to book in for a one night stay. We had previously found it comfortable, but hadn't had to use the sofa bed before. It was extremely uncomfortable - we could feel every spring. I resorted to sleeping on the duvet which made it much better, so an investment in some mattress toppers would be a good idea. $220 for a one bedroom unit was also extremely expensive. For less than this we got a gorgeous, spacious apartment in Paihia right across from the beach. Not sure we'll go back.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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SilverFernRotorua, Owner at Silver Fern Rotorua - Accommodation and Spa, responded to this review, July 21, 2014
We are pleased you enjoyed your first stay with us, and were saddened to hear your second stay left you feeling disappointed in the sofa bed. These sofa beds are inner-sprung to ensure their comfort over traditional style sofa beds. We will look into how to make these more comfortable for our guests in the future. Bookings made directly through our website receive the best rates, where our One Bedroom suites start from $175, and our Studio rooms start from $135 which can suit the price conscious traveller better. Thank you for taking the time to write a review, as it is with this feedback we can continuously improve our offering at the Silver Fern.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

We stayed at the Silver Fern only 1 night while we were in Rotorua, but wish we had stayed longer! The room was beautiful, and well-located (easy walking distance to most things) and the people were incredibly friendly and helpful.

If we're ever back that way, we will definitely stay again!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 15, 2014

At first I was apprehensive as my room was Suite 5, one of the closest to the road on the ground floor but there was next to no road noise at all which was very impressive!

Rooms are spacious and the bathroom is massive.

Alan and his wife at Reception are lovely and offered great info on where to eat in Rotorua in the evening.

Truly great accommodation with impeccable attention to detail!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silver Fern Rotorua - Accommodation and Spa

Address: 326 Fenton Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Rotorua
#5 Spa Hotel in Rotorua
#6 Family Hotel in Rotorua
#7 Romantic Hotel in Rotorua
#8 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Silver Fern Rotorua - Accommodation and Spa 5*
Number of rooms: 25
Official Description (provided by the hotel):
Five star motel accommodation in Rotorua, New Zealand. The Silver Fern offers free wi-fi, free parking, free DVD hire,free bicycle hire and an on site Day Spa. Spa bath or spa pool in every room, and high quality fittings and furnishings make Silver Fern the best choice for accommodation in Rotorua. ... more   less 
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Also Known As:
Silver Fern Rotorua Hotel Rotorua
Silver Fern Hotel

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