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“Good value, great location, friendly staff, huge rooms....” 4 of 5 stars
Review of Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
4.5 of 5 Hotel   |   Lake End Tutanekai Street, Rotorua 3215, New Zealand   |  
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Ranked #41 of 95 Hotels in Rotorua
London
Top Contributor
68 reviews 68 reviews
55 hotel reviews
Reviews in 56 cities Reviews in 56 cities
54 helpful votes 54 helpful votes
“Good value, great location, friendly staff, huge rooms....”
4 of 5 stars Reviewed September 21, 2013

We stayed at the Novotel Rotorua for 2 nights and it was an excellent choice, right next to the lake on one side and the town on the other side. There was free parking for hotel guests which was great.

The staff were very friendly, and happily opened the gym for me early one morning (the gym had quite old equipment but it was ok).

Our room was a huge corner lake view room, with a sofa and large bed. Unfortunately the bathroom was a bit dated, so could do with a refurbishment.

There was free wi-fi in the lobby, or access on the computers in the internet room.

You get what you pay for with this hotel....it certainly ticked the boxes for our brief stay.

Room Tip: It was nice to have a large lake view room with the seating area....it was only marginally more expe...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review, September 23, 2013
Thank you so much for taking the time to review us.

We are absolutely delighted to read you had such a pleasant stay and that we got it right.

I am glad we helped to start your day off right with an early visit to our gym – awesome!

We hope your future travels bring you back to Novotel Rotorua Lakeside.
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1,486 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed September 19, 2013

We were in Rotorua for a netball tournament. Loved going back to the hot pools for a soak after umpiring, very comfortable rooms, best hotel bed I have ever slept in, felt like I was sleeping on a cloud. The staff and service at the hotel was second to none. Friendly, willing to go out of their way, even when they were busy. What ever we wanted the staff there were more than happy to meet our needs. I needed ice to tend to a sore achilles. On arrival, front desk, very professional yet warm and helpful; that says a lot to me and relaxes me for my stay. The restaurant - beautiful fresh food, huge variety, very good rate, the buffet is cheaper than the alacart menu. Breakfast simple, cooked and continental again priced well however if you are an accor advantage member then it's 50% off, we ate in for all of our meals because of our membership. The hotel is lakeside, over looks a big park that has the flea market there every second sunday, but just over the hill behind the hotel through the hospital grounds is the Saturday flea market mainly food, iat Kuirau park, yum!!! If you son't want to eat in there are many different restaurants just outside the doors and to the right. Just keep walking until you find the one you want. All major supermarkets in Rotorua, and awesome activities to do there as well. Can't wait to go back to Novotel for my wedding anniversary in January. Best Novotel we have ever stayed at. Loved it, a lot.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review, September 23, 2013
What a fantastic review!

I enjoyed reading your comments and am pleased you had an awesome stay with us.

We can't wait to welcome you back to Novotel Rotorua Lakeside and look forward to hosting your special anniversary celebration in January!
Please let us know if there is anything we can do for you between now and then.

Thanks from the team at Novotel.
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Wellington
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 15, 2013

We stayed here 2 nights in July and wish we could have had more time. The hotel was quite luxurious and we especially enjoyed the indoor heated pool, spas and sauna. A great start to Saturday after a long drive on Friday night. As our weekend was about catching up with friends we didn't have the opportunity to dine at the hotel. I have however experienced the evening buffet and it was great value for money with plenty of choice.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review, September 16, 2013
Thanks very much for sharing this awesome review!

It's always great to read such positive and uplifting comments.
Your recommendation is valuable for us and we look forward to welcoming you back.

We are glad that you enjoyed your stay with us while visiting Rotorua.

Thank you again for your support.
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Chennai (Madras), India
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 13, 2013

We stayed for two nights in rooms with lake view and were happy about the service and cleanliness. Excellently located on the lake's edge with rolling background, the place was neat. Rooms are of decent size and the breakfast good.

Room Tip: Choose rooms with the lake view.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review, September 16, 2013
We appreciate your time writing this fabulous review and enjoyed reading this positive feedback.

We will continue to provide the best service.

Looking forward to your next visit.

Thank you - come back to see us again!
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Brisbane, Australia
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 12, 2013

Our superior king room was clean & well laid out to enable two people to comfortably move around the room. Staff were professional but not particularly welcoming. Breakfast was included in our room rate and was of an average standard as pastries were stale.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Guest Relations at Novotel Rotorua Lakeside, responded to this review, September 16, 2013
Thank you very much for taking the time to post your review.

We are constantly working hard to ensure we provide excellence in service, and I am so sorry we let you down on a couple of areas.

I hope we have an opportunity to welcome you back to Novotel Rotorua Lakeside.

Warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Rotorua
#22 Family Hotel in Rotorua
#27 Luxury Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is the leading 4 star hotel located on the shores of Lake Rotorua. The resort features an indoor spa and fitness centre, offering geothermally heated pools, A Cafe, restaurant and bar, Complimentry carparking and a convention centre for up to 500 people. Guests can enjoy nightly performances at our Maori cultural centre, or make the most of nearby attractions, including water activities on the lake and the famous thermal reserves. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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