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“Quality hotel with great location” 4 of 5 stars
Review of Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
4.5 of 5 Hotel   |   Lake End Tutanekai Street, Rotorua 3215, New Zealand   |  
Hotel amenities
Ranked #45 of 96 Hotels in Rotorua
Dallas, Texas
Top Contributor
50 reviews 50 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
64 helpful votes 64 helpful votes
“Quality hotel with great location”
4 of 5 stars Reviewed July 9, 2008

Very comfortable hotel. Check in went very smooth. Staff very helpful. Never had a problem when I needed a cab to get around. Room was very comfy and the beds were nice and soft. I had a great night at the hangi that the hotel puts on every night. The one I had booked at Te Puia was cancelled and they managed to get me in at the last moment to the hotel show. Food was great for the hangi but only so-so for breakfast, the only other meal we took there. Hotel has a great location near shopping and the other endless attractions in Rotorua. Good value for your money, a 4 star hotel that lives up to its billing.

  • Liked — Good central location
  • Disliked — Food
  • Stayed June 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,636 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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hobart
Top Contributor
76 reviews 76 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed June 15, 2008

Myself and two teenage teenage daughters stayed at the Hotel for three nights. The room was very Novotel - clean, servicable and well presented.
The location is very handy to town and the check-in staff were approachable and efficient.
The pillows supplied were all dreadful - very lumpy and squashy -but were readily replaced by the lovely house-keeping lady!
We thought the buffet breakfast was great - good variety and served until 10-30am which is handy with teenagers!
However did not think the Saturday seafood buffet dinner was good value at all - $52 each and little variety. King prawns had been frozen and were watery.
The swimming pool area was good - but of course a little smelly from the naturally fed water.
Good idea to double check your account before paying as I had been charged twice for breakfast one day even though I had a bed and breakfast deal and the Hangi and Cultural night that I had booked though the Novotel (as theirs was not operating when we were there) was not charged at all.

  • Liked — location, breakfast inclusion,free parking
  • Disliked — terrible pillows, overpriced seafood buffet
  • Stayed June 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Champaign, IL
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed June 13, 2008

For our first night in New Zealand after flying from the U.S. we booked the Novotel as a "splurge." While it wasn't the top rated hotel on tripadvisor, it was certainly well reviewed. The reputation of the brand also helped in my decision.

While everything was clean and in working order, the room just seemed, not tired, but not well set out. The room and bathroom were quite utilitarian for paying over $150/night. The sheets were quite thin, and the pillows lacked the comfort one would expect at this price range. Also, we traveled during the off-peak start of winter, yet the prices did not reflect this.

The restaurant is sadly overpriced (with the dinner buffet going for over $50, and Friday and Saturday nights saw no main courses that weren't fish.) But, the location for dining is perfect as there are over 30 eating establishments within a 2 to 3 minute walk! For dining and souvenier shopping without using the car, it's perfect!

It's a good hotel, but for the budget traveler, probably not worth the price.

  • Stayed May 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 25, 2008

My wife and I were here on our honeymoon for 2 nights (no acknowledgment from reception). When we checked in, we did not feel welcome at all. We had lots of luggages but none of the staff at the front desk helped with our luggage. In fact, we struggled with the luggage cart past the front desk without even a look from any of the staff members.
After check in, we went back down to the lobby to try and book tours. However, concierge was no where to be found. Front Desk said they will be back, however, the entire 2 days we were there, we never saw them. We ended up booking all the tours ourselves.

When we checked out, once again, we did not receive any help with our luggages.

Finally, we asked for a king bed but received 2 double beds instead.

  • Stayed May 2008, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Bristol, UK
Top Contributor
54 reviews 54 reviews
44 hotel reviews
Reviews in 48 cities Reviews in 48 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed May 7, 2008

This has probably the best position of any hotel in Rotorua - near the lake and town and facing a pleasant green area. It's well worth upgrading to a lake view room. The hotel has stunning, modern decor throughout and our room was clean, spacious and comfortable. The reception staff were friendly and very efficient and there is ample car parking available. The buffet dinner in their Atlas restaurant was great value for money. Would definitely stay here again.

  • Liked — Location
  • Disliked — Nothing, really
  • Stayed April 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Auckland
1 review
5 of 5 stars Reviewed April 27, 2008

I would like to start off by saying that the Novotel is probably one of the best hotels in Rotorua..
Check-in was fast and the person at the counter was friendly..
We were on the second floor up so we had a pretty good view of the city.
The rooms were excellent when we got in..Very clean..Nothing wrong, nothing out of place...EXCELLENT..Free shampoo and conditioners which we eventually just took home :)
The shower cap could have gotten replacing but didn't mind too much..
The TV was excellent! Sony Plasma LCD TV :)
Though the mini-bar was quite expensive..$6.50 for a beer and $3.00 for a can of coke...It was all worth it in the end~
The swimming pool and spas weren't huge but enough for having fun..There weren't alot of people there so it was good for us.
The breakfast buffet wasn't too bad but they could do better to cook a more variety of food for $26 per person...
Overall, this was an excellent selection and recommend to every tourist to Rotorua to book here...

  • Liked — The Rooms were Excellent!
  • Disliked — Could have put more effort into expensive breakfast buffet...
  • Stayed April 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Harpenden, UK
Top Contributor
203 reviews 203 reviews
184 hotel reviews
Reviews in 147 cities Reviews in 147 cities
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed April 11, 2008

Novotels tend to be efficient and comfortable. They never let you down, but neither do they excite. They are a safe harbour. This is true of the one in Rotorua - well situated, nice rooms, decent restaurant. It tends to be busy with coach parties checking in or going out to visit the tedious "culture show". But you can stroll to the lake, or into town, there's plenty of parking, and the staff were friendly and helpful.

  • Liked — General efficiency of hotel and staff
  • Disliked — Lobby area carpet
  • Stayed February 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Wheelchair access
Hotel Style:
#13 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#30 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is the leading 4 star hotel located on the shores of Lake Rotorua. The resort features an indoor spa and fitness centre, offering geothermally heated pools, A Cafe, restaurant and bar, Complimentry carparking and a convention centre for up to 500 people. Guests can enjoy nightly performances at our Maori cultural centre, or make the most of nearby attractions, including water activities on the lake and the famous thermal reserves. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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