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“A nice hotel with a good location” 5 of 5 stars
Review of Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
4.5 of 5 Hotel   |   Lake End Tutanekai Street, Rotorua 3215, New Zealand   |  
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Ranked #42 of 95 Hotels in Rotorua
Saint Charles, Missouri
Top Contributor
134 reviews 134 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
65 helpful votes 65 helpful votes
“A nice hotel with a good location”
5 of 5 stars Reviewed October 12, 2012

We thought the room was nice. The breakfast was areas, very good. The location was great for walking to shops, restaurants, the lake, the gardens, thermal areas, and other sites. The Matariki dinner theater is next door. A Pizza Hut was only two doors away (which we enjoyed after being away from home for over 3 weeks). The pizza was a little different from that in the USA but was it still a nice treat. We enjoyed our stay at this hotel and Rotorua in general.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, October 15, 2012
Thank you for sharing your positive feedback on TripAdvisor.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Thank you and regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,489 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Auckland Central, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2012

My wife and I booked Novotel Rotorua for a weekend chillout from our busy lives in Auckland. This hotel has been a favourite for us in past years and did not disappoint again this time. Checkin service was friendly and welcoming. As usual the room was excellent and our choice of lake view was well worth the extra few dollars. Friday night buffet in the restaurant was awesome (and very good value for money) We enjoyed a private hot pool in the attached health spa and again service was very friendly and helpful. A great weekend retreat and we will return.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, October 11, 2012
Thank you for posting this review of your stay.

Our team members are our greatest asset and I am pleased that they could contribute towards making your stay comfortable.

We look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Central, New Zealand
1 review
5 of 5 stars Reviewed October 10, 2012

Everything was ready for the meetings we held,nibles on Friday night in Clarkes Bar where very niceand our dinner on Saturday night was very well served for quite a number of guests and all served together.
We where upgraded to a room with a view which makes all the difference.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, October 11, 2012
Thank you very much for your comments.
We are delighted that you were happy with our service and the organised conference facilities.
I hope you choose us again on your next visit to Rotorua.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed October 9, 2012

The location of the hotel is excellent; walking distance to all the eateries and bars in town, and right across from the park and the lake. There's an excellent market in the park on Sundays and it's great to wander around there if you have the time.

The bar had good service, and the food we had here was pretty good too. We didn't try the spa or the hot pools, but $10 each for 30 mins in a private hot pool is a great deal and we will do that next time for sure.

The room was fairly average, probably due for refurbishment, but I couldn't really fault it for anything specific. It was serviced nicely and towels replaced etc so no problems there.

I would stay here again, and would say it's good basic value for the cost.

Room Tip: Rooms with a lake view are more expensive, but it's worth trying to get a free upgrade!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, October 11, 2012
Thank you for sharing your recent experience at Novotel Rotorua Lakeside.

We know your recommendation, too, will help guide other travellers who enjoy the same.
I am glad you would choose us again.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
58 reviews 58 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 8, 2012

Good hotel and the people at the desk when we arrived were really lovely and full of ideas for us.We wanted a hot spa and instead of having to pay for one elsewhere we were able to use the spas on the lower level sof the hotel-very relaxing and erereshing after a long drive.Hotel is close to all shops and restaurants and an easy walk to the lake.The room is a bit dated but was clean and tidy

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, October 11, 2012
Greetings from Novotel Rotorua Lakeside

Thank you for sharing your feedback on TripAdvisor following your stay with us.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Rotorua
#25 Family Hotel in Rotorua
#28 Luxury Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is the leading 4 star hotel located on the shores of Lake Rotorua. The resort features an indoor spa and fitness centre, offering geothermally heated pools, A Cafe, restaurant and bar, Complimentry carparking and a convention centre for up to 500 people. Guests can enjoy nightly performances at our Maori cultural centre, or make the most of nearby attractions, including water activities on the lake and the famous thermal reserves. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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