We stayed in rotorua for 2 days. The location of hotel is bang opposite Polynesian spa. Take the room on higher floore if you are planning to stay here. My agent booked a king size bed for me with lake view as demanded by me. When I reached the hotel the hotel staff said that a twin bed was booked. The manager said I can prove it to you showing the mail that twin was booked with lake view. I argued I m unaware but there is no lake view from 1st floor as polynesian spa blocks the view. The manager accepted and requested me to stay in the 1st floor room for one night and promised to shift me to a highest floor next day which he fullfilled and in return gave free wifi which was a good gesture. Thank you manager freddy and kuwaljeet. Spl. Thanks to harpreet for serving chilled water till late night.
Now the bad part. Ms. Tracey who works over there, do not know at what position in the breakfast restaurant was rude and was behaving as was doing a favour to my friend and me at the place where breakfast is served.
The toaster wasnt working and I asked a trainee at the restaurant to get me some bread toasted. She stoped him and told thats not our job.
Is this the way you serve your guests. Dissapointing to another level. We did not feel like having breakfast the next day. New Zealand earns a major chunk of revenue from tourism so staff needs to be extremely helpful and hospitality should be best. Request you to go and learn some lessons from hertiage auckland and novotel Queenstown.
Another low point is in this modern era where cards are used to open doors the hotel still operates by keys...
Also the breakfast served was not good.
- Official Description (provided by the hotel):
- Resort Hotel with unique architectural design, located across from Polynesian Spa, near shores of Lake Rotorua, government gardens & commercial center. Fantastic facilities including gymnasium, The Spa for Beauty & Massage, 2 free Spa pools and 2 private for-hire Spa pools, saunas, 15metre heated swimming pool, Cha Bar & Cafe Poolside, Bar Zazu, Restaurant Nikau, Magically Maori Hangi & Concert, Executive Club Floor with Club Lounge. ... more less
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- Also Known As:
- Rotorua Millennium Hotel