We stayed at Millennium Rotorua for only one night with a couple of friends.
The stay was pleasant, perfect location, very close to the lake and beautiful view from our room balcony! Breakfast was really good!
However the staff of the hotel is not very professional, except for Tim, the American porter who gave us more useful information compared to the hotel's receptionists!
We booked through the hotel a Maori dinner (really good by the way) that we paid directly at the venue, however the day after, while we were checking out, the hotel's receptionist asked us to pay again for the above mentioned dinner without previously checking it with the organisers. I found it very rude and unprofessional for a 4 star hotel!
They should learn how to welcome new guests!
- Official Description (provided by the hotel):
- Resort Hotel with unique architectural design, located across from Polynesian Spa, near shores of Lake Rotorua, government gardens & commercial center. Fantastic facilities including gymnasium, The Spa for Beauty & Massage, 2 free Spa pools and 2 private for-hire Spa pools, saunas, 15metre heated swimming pool, Cha Bar & Cafe Poolside, Bar Zazu, Restaurant Nikau, Magically Maori Hangi & Concert, Executive Club Floor with Club Lounge. ... more less
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- Also Known As:
- Rotorua Millennium Hotel