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“Older, European style hotel near restaurants” 4 of 5 stars
Review of Princes Gate Hotel

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Princes Gate Hotel
4.5 of 5 Hotel   |   1057 Arawa St, Rotorua 3010, New Zealand   |  
Hotel amenities
Ranked #48 of 95 Hotels in Rotorua
Elgin, Ill.
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
93 helpful votes 93 helpful votes
“Older, European style hotel near restaurants”
4 of 5 stars Reviewed March 1, 2012

Some of the reviews are poor because people don't understand that this is an old, European style hotel with a large sitting area with heavy dark woods, chandeliers, a quiet, upscale lounge and older rooms with high ceilings that empty onto a wrap around porch. This is not a resort, it is not a place for families with 6 kids or people who expect a Hilton. When you book this, you are seeking that old world, old style accommodations. We stayed there one night, found the people most helpful and the rooms quite charming. It is near the park, the lake and several good restaurants.

Room Tip: Stay in the main hotel if possible for the full experience.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, March 18, 2012
Thank you for investing the time to write a review and for your kind comments.

As you have rightly concluded in your review, Princes Gate is not for travellers seeking a modern and often "same Hotel, different day" type experience. Our Hotel is a local icon, filled with history, charm, and character.

That's not to suggest Princes Gate doesn't offer modern amenities - because it certainly does.

As you commented, "This is not a resort, it is not a place for families with 6 kids or people who expect a Hilton. When you book this, you are seeking that old world, old style accommodations."

We're pleased that during your stay with us you found our staff to be friendly and helpful, and enjoyed the convenience our location in the heart of the City within walking distance to many notable local attractions and great restaurants a highlight.

We do hope you will consider staying with us when you next visiting Rotorua.

Warmest regards,

PGH Team.
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404 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Perth, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 28, 2012

A lucky strike for us. Stayed 2 nights and loved the ambience and staff. A credit to the family owners and we hope it stays that way for many years to come.

Room Tip: Go for one of the named rooms on the veranda. Old fashioned, not big, but worth the experience.
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, March 18, 2012
Many thanks for sharing you comments as we do sincerely appreciate your efforts in doing so.

We value guest feedback and, like you, believe our boutique Hotel affords guests a piece of yesteryear in a modern day setting. We thrilled you enjoyed the ambience of the Hotel, and that your reflection of service received from our staff was of the highest standard.

We do hope you will choose Princes gate as your preferred choice of accommodation when you next return to Rotorua.

Warmest regards,

PGH Team.
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Auckland Region, New Zealand
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 26, 2012

My wife and I returned to my home town on the occasion of my niece’s wedding and decided to stay at the Prince’s Gate Hotel as a change from corporate hotels. It was a landmark from my childhood and as such part of the essential memories of my roots. So big expectations. We were not disappointed! The Johnson Room with the enormous stud (I guess at a good 14ft) was opulently appointed with full length drapes in elegant shades of silver and mauve and with all the conveniences of a top class hotel. The bathroom spacious and light and the queen sized bed gloriously comfortable. The staff were all genuinely friendly, charming and helpful from the front desk on our arrival to the dining room waiters and the household staff like Alice. The beautifully restored bar and dining rooms evoked a time of gracious dining and indeed the menu didn’t disappoint. The only criticism was that the oysters were unavailable and so I was unable to order the carpetbag steak (a favourite of my late Dad’s). The proximity to the local cafes and Govt Gardens is excellent and we walked through those splendid grounds a number of times with a new appreciation of all that has to offer – including the wonder of the Polynesian Spa. We have already determined to return to the Princes Gate and next time catch the show and order the carpetbag! The chance to stayand relax in this privately owned beautifully restored historic part of Rotorua is a treasure not to be missed.

Room Tip: The Johnson Room was on the corner - ground floor - and got sun from the morning through to late a...
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, February 27, 2012
Thank you for your comments regarding your recent stay at Princes Gate - we're your return to your hometown of Rotorua was a cherished memory.

As you've already noted, being a boutique Hotel which enjoys a proud history, Princes Gate is a return to yesteryear boasting high stud ceilings, exquisite full length drapes, and each room is individually designed and tells its own unique story.

We're pleased you found our staff to be genuine friendly and helpful throughout the time of your stay, as we're especially proud of our team.

We look forward to hosting you again when you return to enjoy a "Carpetbag Steak". Be sure to book well in advance if you took a special liking to the Johnson Room so we can ensure its available and ready for your arrival.

Again, many thanks, and we hope to see you soon.

Warmest regards,

PGH team.
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2012

I am from the US this is my second trip to rotorua and second time at princes gate. This historic hotel is in a great location in central Rotorua...easy to get to all attractions. The restaurant offered delicious meals....not inexpensive, but worth the splurge. The service here is outstanding. The staff is knowledgable, attentive, and gracious. The accommodations are spacious and comfortable.....highly recommended!

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, February 12, 2012
Thank you for your kind feedback, and it is especially great to hear you have visited with us for the second time. We're thrilled to hear our Hotel, food, and overall service experience met with your expectation. We pride ourselves on having a great team and it's always appreciated when the effort each of our staff members infuses into their respective roles is recognised and well received.

It was our pleasure to host you and your family and we do hope we will have the privilege of your company again when you're next visiting New Zealand.

Warmest regards,

PGH Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgan Hill, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2012

We only had one night at this hotel, and we wished we were staying longer. The hotel is old leather, afternoon teas, and impeccable service. When we were there, a cabaret dinner was the order of the evening and we were able to join in the fun. Dinner was superb with excellent wines on offer. The entertainment was first class. We would highly recommend this hotel.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, February 12, 2012
Thank you for taking the time to furnish your comments regarding your recent stay at our boutique Hotel.

We, like you, believe Princes Gate affords the discerning traveller an experience quite unique to our Hotel peers in the industry - specifically a yesteryear feel in a modern day setting.

We're really glad to hear that your overall experience with regard to our service delivery met with your approval, and that you enjoyed the Cabaret evening's entertainment and the accompanying wine selection.

Again, many thanks for your recommendation, and we do hope you'll consider staying longer with us when you next venture to our beautiful City of Rotorua.

Warmest regards,

PGH Team.
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Tauranga, New Zealand
1 review
5 of 5 stars Reviewed February 7, 2012

Recommend hotel rooms, decor, pools, and restaurant

Room Tip: Sir Howard Morrison Room
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, February 12, 2012
We very much value your comments and thank you for investing your time in furnishing us with such a positive recommendation.

We, like you, agree that our iconic Hotel in the heart of Rotorua benefits greatly from its convenient location to many of the our most notable visitor attractions.

You are right, given the Hotel's age, some of our rooms are more cozy than others, however, when you're next visiting with us please do ask about our fabulously furnished Designer Rooms which are more spacious with each Designer Room having been uniquely furnished.

We're also pleased to hear that your experience with our staff and your overall experience regarding the level of service you received met with your expectation.

We'd love to have the pleasure of your company again when you're next staying in Rotorua.

Warmest regards,

PGH Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 5, 2012

The Princes Gate is a historic over 100 year old independent hotel in Rotorua. Very handy to the central city, lakefront, museum and the fabulous Polynesian hot pools. My wife and I stayed just the one night and found friendly competent staff at reception, the bar and dining room. The rooms are fairly small as is the bathroom but everything worked perfectly. Befitting the character of the place, the room entrances are from the outside. Floors are not that level in places and creak when you walk around. We loved it. The bar service was excellent as were the evening meals and breakfast. Street noise levels in our room settled down after 10pm and inter-room noise was surprisingly low. The room did have problems with the TV reception; all the digital Freeview programmes were constantly pixellating and the sound was chopping up. It wasn't a concern to us because we didn't go there to watch TV after all. We recommend this hotel as a great experience and which offers a refreshing change to to the normal chain hotels.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Princes Gate Hotel

Address: 1057 Arawa St, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Rotorua
#31 Luxury Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate

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