We actually booked another hotel, but the agency overbooked it, so we were relocated to Silver oaks. First impressions...its in need of maintenance. Light fittings not working and hanging by wires at the room entrance. Hair dryer didn't work, toaster in the restaurant had to be switched off at the wall to get toast to pop. Beds old and saggy (not very comfortable).
Th staff were very helpful and positive, so for that I have given 3 out of 5.
no cooked buffet breakfast (odd, everywhere else offered this).
For the nightly rate I would have expected more.
My bill was wrong when I went to check out. Double dipped on the breakfast costs. This was corrected.
In order to stay again the place needs a lot of work.
Sorry team. Under impressed.
Weekend cooked Buffet breakfast (The cereal selection was a let down).
Fix the many broken light fittings.
Maintain the mini golf. That is a good attractor for families.
Clean the pool. Heaps of stones and flotsam in it.
Offer sky TV. Why is there a current Sky-watch mag in the room, but only free-view available (simply bizarre)?
Ensure all appliances work. The hairdryer didn't.
Update the decor. The place is very tired.
This is my opinion based on what I saw and reported to the front desk during my stay.
- Official Description (provided by the hotel):
- Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more less
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- Also Known As:
- Silveroaks Resort Heritage Hotel Rotorua
- Quality Inn Rotorua
- Quality Hotel Heritage