We stayed booked for two nights in #29 one bedroom unit. When we arrived we thought it looked shabby, we moved in to the dark small room and I looked around and knew this was going to be bad. The window was open and wasn't shut so I went to reception and told them that the window wouldn't shut. They said that they would fix it. We get back 3-4 hours later nothing has been done. So we call reception and they move us into #31 but the bed had legs missing so they have to replace it. We also asked them to turn the heaters on, so they came in and said they were already turned on. We went out again and came back at 8:30 wanting to watch TV. We switch it on. Nothing. So we call reception. They come and look at it, they said they will replace it. 10 minutes later we are told that the sulphur rotted the cable so the area has no TV. We then realized the room was freezing. The heaters weren't on, not even touched. We then had went to bed. I was on the fold out bed. The mattress was way to thin and the springs were uncomfortable. Not to mention the fan buzzing and the heater rattling, we had a awful sleep. We then woke up and went to the dining hall for the "continetal breakfast" of weetbix, cornflakes or musesli. By then we had enough and booked out. We went across the road to the "Regal Palms" which was lovely. It had sky TV comfy beds and lovely staff. I highly recommend the Reagal Palms, the price is a bit dearer but definitely worth it.
- Official Description (provided by the hotel):
- Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more less
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- Also Known As:
- Silveroaks Resort Heritage Hotel Rotorua
- Quality Inn Rotorua
- Quality Hotel Heritage