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“There are places in Rotorua WORSE than this?” 2 of 5 stars
Review of SilverOaks Resort Heritage

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SilverOaks Resort Heritage
3.5 of 5 Hotel   |   349 Fenton Street, Rotorua 3201, New Zealand   |  
Hotel amenities
Ranked #78 of 95 Hotels in Rotorua
Auckland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“There are places in Rotorua WORSE than this?”
2 of 5 stars Reviewed March 8, 2012

A TV with no remote control. An extremely soft bed where you rolled together in the middle. Dry damp near the heater inlet. Damp on the bare concrete floor where the spa was. Damp mould on the spa plug. The world's noisiest tiny fridge that belted out like a Spitfire engine every 20 minutes throughout the night. Non-existent customer service.

Room Tip: Go somewhere else
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  • Stayed March 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
    26
    42
    34
    30
    62
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89
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Whangarei, Northland, New Zealand
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 4, 2012

Hi, i stayed here from 1-2 March, in a family room, very basic, good kitchen lots of space. there was mini put, a heated pool, ok restaurant. Overall OK, needs a lot of handy man work. But you coul prob find better in Rotorua. We paid $240, 4 x pax inc breakfast.

Would i go again - yes as it is spacious, lovely people and cheapish.

Room Tip: the stairs are steep and narrow, so ask if you are up stairs not good for elerly
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  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotorua
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 26, 2012

Pros: Especially enjoy this motel when the children are with us. With 2 tv sets in the one-bedroom unit there are no disagreements on what we'll be watching.....and the spa bath an added bonus! The pool is heated and centrally located and although the tennis court and mini-putt facilities are in need of updating and sprucing up, they are available all the time and keep the children happy.

Cons: Reception service ranges from friendly to down-right rude and abrupt - depending on who you are (un)fortunate enough to get! Definitely an area that needs urgent attention!

Room Tip: If travelling with children, definitely go for the one or two bedroom unit with a spa!
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
4 of 5 stars Reviewed February 19, 2012

A problem with our initial booking not being received by the motel was sorted after a few phone calls. Having booked first and then reading the poor reviews I was not optimistic- but our room was more than adequate, infact I was suprised at how self-contained it really was. The room was clean, had clean linen and towels. Yes, it could use a new coat of paint, a bigger tv and new furniture- but it served our purpose perfectly. The kitchen did what we needed it to (kept food and beers cool while the elements boiled baby bottles). We had people staying on either side but heard nothing. The kids playground could use some new swings etc but hey, the pool was put to good use. You get what you pay for, and we found everything on this trip just fine. Would we stay here again? Yes.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Owner at SilverOaks Resort Heritage, responded to this review, June 21, 2014
Thank you for the positive feedback

Kind Regards

Greg Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 6, 2012

Stayed here for just one night for a Wedding not at this venue. The rooms are OK we had a Spa Unit which was OK. Unit 1 by the road but had no issues with traffic noise. The resort has quite a few facilities. Min Golf, Tennis, Gym and decent swimming pool. The restaurant was average though and the service generally all round we found to be a little rude, If they up the game in this area they'd come up a level or 2.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 2, 2012

Stayed here over the Ragga weekend, i booked thru an internet website which was confirmed... after calling the hotel 2 days later to confirm my booking, they told me they had nothing booked for me and they had NO spare rooms available after a few emails back and forth and few days of worrying about where we were going to stay the hotel confirmed the booking. Rooms were nice enough we didnt spend that much time in them as we were out most of the days ... we had the studio spa unit (Rm #1) which was cool could do with a new fridge as it doesnt keep anything cold our friends had a 1 bedroom unit pretty pleasant would prefer this to the spa unit!!!.. They did have a night man walking around telling everyone to 'shut it' (this was at 10pm on Ragga weekend come on!!) 90% of the ppl there were there for Ragga the guys we were with started laughing at his 'Shut it' comment he was making to the ppl downstairs only to have this reply from the night rider lol "If you guys wanna fight you'll get one" LMFAO we couldnt belive it him saying this to 2 large island guys was the highlight of our pre-ragga night hahahhah ... all in all was alright for what we paid for didnt eat the food coz $18 only gets you bacon eggs toast tomato and a coffee .. hhmmm..

Room Tip: Bring your own chilly bin if you want to keep your drinks cold
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  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 22, 2012

Just got back from a very disappointing stay at this "resort" (that is what the owners call it!). I just wish I had visited Tripadvisor first and then I wouldn't have stayed at this abysmal place. On the surface you think - a bit tired and run down, but good sized rooms and storage for clothes, luggage. Look closer - the ceramic stove top in the kitchen area has a gigantic crack in it, the shower needs to be doused with bleach, the spa pool in the unit is cracked and doesn't work, sofas (though large) are covered in hair, curtains ripped, towels provided are ripped. I could go on but you get the general idea. The spa complex outside needs to be seen to be believed - it was shut for "maintenance" but really needs to be shut and demolished. The gym consisted of a bike and a walking machine. Both of which didn't work - though I wouldn't go there anyway as the room smelt mouldy.
What really topped it off was the service from management/owners. The dvd player didn't have a remote so it was promised to be fixed the next day. Then the TV in the bedroom didn't work as the aerial cable was missing. This couldn't be rectified immediately as I raised the issue on a Sunday, after 5pm and maintenance wasn't provided at the hour. DVD remote eventually arrived as did an aerial cable but then the owner (Noel) made some snarky comment about calling him too often. Then the classic where the paper didn't arrive one morning. I went to the office and asked them if we could have another delivered. Well you'd have thought I'd asked for the moon to stop spinning. A great performance was made, I was advised in no uncertain terms that the paper had indeed been delivered and then the owner's wife stalked off to track her husband down. Within 5 mins a paper arrived mysteriously. Then the owner (Noel) came barging into our unit stood in the doorway and proceeded to lecture us that he personally delivered the paper a 7.48am! and that since "papers don't have legs" I was causing an unnecessary problem. Then he stalked off back to the office leaving us both gobsmacked at the lack of professional behaviour. I went to the shortly afterwards to get some tour brochures. Noel didn't know I was there because from behind the counter I could hear him recounting to his wife " I told the old cow that newspapers don't have legs".
Long story short - abysmal service, rude owners, grubby shabby unit though surprisingly the beds were very comfortable.

Room Tip: Choose an upper level room otherwise you'll here the guests use the toilet and every other ablut...
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  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg W, Owner at SilverOaks Resort Heritage, responded to this review, June 21, 2014
We thank you for your feedback

The Hotel changed management in 2013, and we have taken steps to resolve the issues you have raised

Thank you
Regards

Greg Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — SilverOaks Resort Heritage 3.5*
Number of rooms: 41
Official Description (provided by the hotel):
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage

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