Stayed a couple of nights here and found the rooms to be clean and spacious. The building layouts can be a little confusing, but the location is great. The hotel overlooks a steaming lake surrounded by a walking/jogging path. Like everyone else, the hotel as the city smells of sulfur. There are grocery stores and restaurants within walking distance and they have a small pool (thermal heated?) and private steam rooms you can reserve without charge, Each morning they serve a large, hot breakfast buffet and there is free wireless internet throughout the buildings.

I stayed 2 nights in this hotel in March 2009 as part of a package tour of New Zealand and Australia, so cannot comment on the room cost but can make observations on the facilities etc and compare it to all the other 'same-standard' 3* or so hotels I stayed in.

The hotel is a sprawling collection of low-rise accommodation blocks circling the reception/dining/bar area, located in a quiet area on the edge of central Rotorua amongst a lot of other hotels. The main part of the town centre is barely 5 minutes stroll away and the sulphur-rich lake is on one side of the hotel, meaning in certain wind conditions you get a faint 'pong' which shouldn't bother many and is fairly unavoidable if you stay anywhere in the town anyway !

Overall the hotel was fine, but my room was on a ground-floor which meant there was zero privacy unless the curtains were drawn. It also meant you couldn't really leave a window open to ventilate/cool the room, something which was desirable as there is no aircon....For me, there were no other significant negative points (but see below), and all the other expected room facilities and cleanliness were present except the bathroom wasn't, with just a shower cubicle and fairly small basin area.

*** Only 1 VERY small lift existed for each side of our block, but it is important to note that as it located on the slightly elevated 'ground-floor' it can only be accessed after going up a small flight of stairs. This not only rather defeats the object of having a lift but is EXTREMELY relevant for wheelchair users. I say this as someone in our group used a wheelchair and, unbelievably, was accommodated on the 1st floor - this couldn't be changed, so lead to an very inconvenient situation for them....

There was a large dining room and adjacent function room next to the slightly elevated reception area, and a pleasant bar area back down at ground-level; this again raised access issues as movement between all those areas involves a few stairs. The breakfast buffet was excellent, with an unusually wide choice of foodstuffs (eg braised kidneys, lovely !) and the locally-influenced evening functions are entertaining, well-organised and catered for.

This is a pleasant and tidy hotel for a stay in Rotorua which offers a very good location for visiting the area; HOWEVER, from my experience it didn't appear to be at all suitable for those who are wheelchair-bound or have difficulty walking.

Stayed here for 2 nights as a part of our 18 day NZ itinerary. Its a nice property with clean rooms. The room was large with big beds and a small balcony. The smell did not bother us too much and I guess the whole Rotorua smells but I loved the town and I liked the hotel. Everything is walking distance. There are good restaurants in the city centre and the lake is also closeby. The town has a calm peaceful easygoing feel to it and I really enjoyed it. Agrodome is a must-vist where Swoop and free fall was wow. Also zorb a little while away is worth a visit.

We booked on a 3 night deal and got very good value. The hotel is conveniently close to both the town and lake so you don't have to use your car all the time. The lake smells as does the rest of Rotorua-so what?-that's what volcanic activity produces and what you go to see.
Room was good, two very large and very comfortable beds, all the usual stuff and a fridge in the room which was handy. We had a small balconey with two chairs and a table overlooking the lake, maybe because we had booked a 3 night deal. Had our cooked breakfasts there, huge choice, anything and everything, as much as you could ever wish for. Very friendly manager in dining room and friendly reception staff. Small gift shop and a hot lounge pool, too small to swim in. We stopped here 3 years ago when with a coach tour group and were more than pleased to stay here again.