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“Good Location, comfortable room, friendly staff” 4 of 5 stars
Review of Sudima Hotel Lake Rotorua

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Sudima Hotel Lake Rotorua
4.0 of 5 Hotel   |   1000 Eruera Street, Rotorua 884, New Zealand   |  
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Ranked #64 of 94 Hotels in Rotorua
Auckland, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Good Location, comfortable room, friendly staff”
4 of 5 stars Reviewed October 20, 2013

I stayed at the start of the month for a night and it was a comfortable clean room.

The hotel is spread out. If you know this before you arrive you won't have any problems.
There is plenty of parking around the site and beautiful views of the lake.

The room was decent sized, comfortable beds, usual amenities were available.
The buffet breakfast was great and varied. There was something for everyone.

Easy location for getting around the city, friendly staff, good shower. Would definitely stay again.

Stayed October 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, October 24, 2013
Dear Guest
Thank you for your review. I trust that your business trip was a successful one and that we may welcome you back here again at some stage in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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651 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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English first
Dublin, Ireland
Top Contributor
147 reviews 147 reviews
103 hotel reviews
Reviews in 75 cities Reviews in 75 cities
199 helpful votes 199 helpful votes
3 of 5 stars Reviewed October 16, 2013

Just stayed here one night. Room was spacious, clean, and comfortable , and perfectly fine without being anything special . Centrally located. Slightly awkward layout as the hotel is huge so your room can be quite a distance from the lobby which is awkward at night as they close all other access doors.

Stayed October 2013, traveled solo
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, October 24, 2013
Dear Guest
Thank you for taking the time to write a review. I am pleased that you enjoyed your visit, in spite of the slightly unconventional layout of our buildings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millbrae, California
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 14, 2013

After my experience with Sudima Auckland Airport, I lost all my expectation for "four stars hotel". I did have high hope since this hotel locates near the city center and the beautiful lake was an added bonus. Again, bed was uncomfortable. The bathroom was even smaller. Pictures only showed the front lake view but there weren't anything else in the back. If you got one of those rooms, you're stuck with the lot and sulfuric smell. Wifi was slow and weak. Price wise, it was alright. Glad it was only a one-night stay. I couldn't sleep at all on those beds. Lastly, avoid the elevator .. really creepy and dangerous .. desperate need of an upgrade.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, October 24, 2013
Dear Guest
Thank you for your review. I am sorry that the room was not to your liking on this occasion but pleased that you enjoyed our team. You need not worry about the elevator, it may not be the most modern unit but it is thoroughly maintained in accordance to the legal requirements for buildings in this country.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2013

Stayed overnight here last week and found the staff to be agreeable and efficient. Very nice room with a lovely comfy bed. Access to complimentary spa pool available - would certainly stay here again. Had a lovely buffet breakfast which set me up for the day

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, October 24, 2013
Dear Guest
Thank you for taking the time to write a review. We are pleased that your stay was enjoyable and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bulls, null, New Zealand
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 12, 2013

I stayed in September as part of a conference group. The room was comfortable and very clean, the young guys that are ALWAYS around to help with your bags were very enthusiastic and friendly. The Sudima is in a handy, picturesque location and I would stay again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, October 24, 2013
Dear Guest
Thank you for your review and the comments it contained, in particular about our team here. We are pleased that your stay was an enjoyable one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
81 reviews 81 reviews
54 hotel reviews
Reviews in 52 cities Reviews in 52 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 11, 2013

Quite surprising not expensive clean and nice and central to town. Overall a nice hotel and we will stay here again. Next time we will try the cultural show as well. Never got to the spa again maybe next time. Staff seemed very friendly and smiled and always said hello. What more do you need.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, October 24, 2013
Dear Guest
Thank you for taking the time to share your experience. We do appreciate your wonderful comments about our team and have shared it with them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed Valley
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 8, 2013

We looked at some of the other hotels offering spas but found them very downmarket and rough. Decided on the Sudima as it is right on the bay and next to the Polynesian Spa which is a must visit place. The price difference was minimal so why not stay somewhere nice eh?
We had a two bedroom room so the kids were not in our room for a change. They had their own TV and bathroom, great. The restaurant was first rate, the service perfect. everyone was very friendly and we would stay there again tomorrow. Didn't get a chance to swim in the pool as we were at the hot baths across the road, they are fantastic too. Very happy.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SudimaHotelsNZ, General Manager at Sudima Hotel Lake Rotorua, responded to this review, October 24, 2013
Dear Guest
We are pleased that you liked the family room and that the kids also enjoyed the stay with us. Thank you for taking the time to write a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sudima Hotel Lake Rotorua

Address: 1000 Eruera Street, Rotorua 884, New Zealand
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 94 Hotels in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Official Description (provided by the hotel):
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 
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