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“Stay for the view & location” 3 of 5 stars
Review of SilverOaks Hotel Geyserland

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SilverOaks Hotel Geyserland
3.5 of 5 Hotel   |   424 Fenton Street, Rotorua 3201, New Zealand (Formerly Quality Hotel Geyserland)   |  
Hotel amenities
Ranked #88 of 95 Hotels in Rotorua
Sheffield, Australia
Top Contributor
98 reviews 98 reviews
93 hotel reviews
Reviews in 83 cities Reviews in 83 cities
344 helpful votes 344 helpful votes
“Stay for the view & location”
3 of 5 stars Reviewed April 2, 2009

We especially chose this hotel as we had stayed there years ago and were familiar with its location and fantastic views. We got a very cheap deal from ‘Wotif’ of NZD99 for bed and breakfast. Yes, requested upper level room with geyser view and were not disappointed with our 4th floor room. Our room view was amazing looking straight into the Te Puia thermal area. So close to a huge mud pool we could hear the mud splashing overnight0! Night and morning, when there were no tourists in Te Puia, the geyser and mud pond put on a private show just for us – a memorable experience. On the cool mornings the steam rising from the thermal area was awesome.

Yes it is an older hotel (at least 45 years) and rather run down but not in terrible condition at all, just old and a bit faded. Our room was clean and comfortable. The narrow patio is the ideal spot for taking in the view and photographs but the door was old and wooden, and we used our ‘toolman’ to open the lock and slide it open. The bathroom of course was dated but quite usable, with a very deep bath with shower over. There was a spacious clothes hanging area, lots of room for your luggage, bed side tables, chests of drawers, an easy chair, desk and chair and good lighting. The fridge was roomy and worked well (made our own ice cubes). The ‘cable’ TV – Sky only appeared to have one channel (news) plus the local free to air TV. Breakfast (continental – part of the deal) was okay with juices, choice of cereals and fruits, toast, spreads etc. About what you would find in an average American motel.

Although located close to Te Puia entrance there were no other attractions very close by and your own transport would be best situation. There may be a bus service from the city centre as the hotel is located on a main road. We went to Tamaki Maori Village one evening and their bus picked up and returned us to the hotel.

The hotel appears to have had numerous owners over the years although it has always retained the ‘Geyserland’ name. When we arrived it had change owners again to Silver Oak chain. They may have plans to refurbish the hotel as it surely has potential due to its very unique location. On arrival the staff at the Reception check-in were efficient and friendly. We did phone Reception one evening to ask if they knew the weather forecast for the following day and received a negative, off hand reply as if it was the oddest query they had ever had. The outdoor swimming pool was not heated (very odd for Rotorua where hot water flows freely from the ground). The hotel had private ‘spa’ pools available for a small charge but we did not use them. Yes we would stay there again but only in one of the upper level room at the lift end (better views) of the wing.

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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244 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
adelaide
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 14, 2009

Just back from new zealand and our stay at hotel geyser was very comfortable; after reviewing reports on travel adviser I was skeptical of the quality of hotel but was surprised;
the view of the geysers was amazing just a shame we were on a ground floor room the sight from up stairs would have been great;Smell not so bad;
Yes the hotel was a bit run down but so was all hotels we stayed in at New Zealand;

  • Liked — Friendly staff and view of geysers
  • Disliked — ground floor unit
  • Stayed January 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Sydney
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 3, 2009

Got this hotel booked via a package with ANZcro
I can understand someone getting frustrated with it. I stayed for 3 nights including Xmas and there's really nothing to look forward, except the good location (just beside Te Pua) and the good views.
Restaurant was average and service too. No problem with my room although reception did wake me up at 9AM
Looks like they want to have people at breakfast to make an extra money from it.

It is not as bad as it seem and I would stay there again if it was the cheapest 3 star I could find in Rotorua

  • Liked — Reception is efficient and friendly
  • Disliked — Old and unimpressive premises
  • Stayed December 2008, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed December 13, 2008

This was the worst hotel we stayed at during our holiday to New Zealand. We booked the hotel using our credit card loyalty points and unfortunately didn't check Trip Advisor first. I should have known better! The rooms are old and shabby and the only thing going for this place is the view. It does have a fantastic view of the geyser, but that's it! The carpet in our room was torn, the exhuast fan in the bathroom was very noisy and the light outside the bathroom was out. The room just didn't seem clean. Also, it seemed we weren't to have a sleep in at this place. The first morning we were woken by a phone call from the restaurant at 9am asking if we were coming for breakfast as they would be closing in the next half hour. I could understand if the restaurant was the only place in town that you could get food, but there are plenty of places in Rotorua to eat and breakfast wasn't even included in our stay. We didn't appreciate being woken as we have a 9 month old baby and we take whatever sleep we can get. The next morning we were woken by the fire alarm at 7.15. The fire brigade did arrive but didn't seem too concerned.
There is a wide selection of accommodation in Rotorua, I think if we went back we'd stay at the Regal Palms.

  • Liked — The view!
  • Disliked — Everything else!
  • Stayed November 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New zealand
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 2, 2008

We had a big function last weekend to attend and needed to do some shopping next day so decided to stay in Rotorua (we live quite close by). We went to a last minute deal website and got a great deal for this hotel including a hot cooked breakfast for two.
We read some mediocre reviews on here so weren't expecting much but it was great!
We had a large room with a clear view of the geyser. The room was very clean and quiet. It had the usual amenities, although the bathroom layout was rather strange.Lots of luggage rack storage. The breakfast in the morning was ok- not outstanding but certainly not the worst we've had.
Overall we'd stay here again but as we live close to Rotorua, it was probably a oncer.

  • Liked — Large clean room with nice view
  • Disliked — bathroom layout- strange design
  • Stayed November 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Oklahoma
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 17, 2008

Booked a room for three adults (husband, 17 year old son and I). Was initially given a room with a wonderful view, air con, one bed and a non-sleeper love seat. We don't mind togetherness (love camping) but there was not a single sleeping surface that would accommodate full size son.

Moved to a room with view of pool. The new room explains why some love the hotel and others hate it. Over looked pool in old area. No air con, very small room but did have two beds (yeah). Shower (no tub like last room, small hairs on wall) that started backing up as soon as I turned it on. Since I have waist length hair I exited the shower and called maintenance. Was finally able to wash hair but had to turn water off at times to avoid overflowing the shower pan.

The hotel itself has a general dirty, unkempt look.

Nice staff was about the only plus.

  • Liked — Staff nice
  • Disliked — the room itself
  • Stayed March 2007, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney
Top Contributor
92 reviews 92 reviews
66 hotel reviews
Reviews in 54 cities Reviews in 54 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed March 29, 2008

The hotel is a little bit out of town, so you'll need transport. Ask for a Geyser view room if you don't mind listening to bubbling mud pools while trying to fall asleep. You won't be able to avoid a little bit of traffic noise, as the hotel is right on the main road. We found the hotel an absolute bargain at NZD99 including continental breakfast. It might be in need of a brush-up, but the view from our room (the weather was perfect) made up for any shortcomings of which there weren't any worth mentioning. Our room was large and clean, and so was the bathroom which had an extra deep tub. Bring your own bubbles! There were tea and cofffee making facilities and a fridge with mini bar. The hotel offered internet access, but this was a bit pricey. I can recommend this hotel to anyone who doesn' t require luxury accommodation.

  • Liked — the views from our room
  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SilverOaks Hotel Geyserland

Address: 424 Fenton Street, Rotorua 3201, New Zealand (Formerly Quality Hotel Geyserland)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 95 Hotels in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — SilverOaks Hotel Geyserland 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more   less 
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Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua

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