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“Friendly Welcome” 5 of 5 stars
Review of Santa Maria Motel

Santa Maria Motel
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Santa Maria Motel
270 Te Ngae Road | Ngapuna, Rotorua 3201, New Zealand   |  
Hotel amenities
Ranked #29 of 95 Hotels in Rotorua
Belfast, United Kingdom
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
49 helpful votes 49 helpful votes
“Friendly Welcome”
5 of 5 stars Reviewed March 23, 2013

Accommodation spotless. Jason & Emma were very helpful about things to do and see in the area.
Nothing was to much trouble. Room large with everything we require and parking was easy. lvely quiet garden area at rear of unit.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason E, Manager at Santa Maria Motel, responded to this review, April 9, 2013
Good day to you CranmoreBelfast, Thank you very much for your review, it was great to meet and tell you a little about Rotorua and the surrounding area. We are so pleased that you enjoyed your stay with us, our large unit, ample parking and our lovely garden area.
Thank you again
Jason
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30 reviews from our community

Traveler rating
    16
    12
    2
    0
    0
See reviews for
15
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Any
English first
Taupo, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2013

we loved it awesome people ,place everything about it , we got married up the road and came back to get our photos done here beautiful place wonderful service will be back for more stays recommend to all !!!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason E, Manager at Santa Maria Motel, responded to this review, April 9, 2013
Kirsty B, Thank you for taking the time and effort to write us a review. We were very lucky to host you and your lovely family for your wedding. We thoroughly enjoyed having you stay with us and your wedding photos would have been one of our many highlights of our 7 years here.
We hope that you'll be back to stay with us again.
Take Care and we wish you long and happy years ahead.
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Auckland, New Zealand
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 28, 2013

Santa Maria Motel was fantastic. Both my Husband and I highly rate Santa Maria Motel for their service and being very helpful to us. They also went out of their way to get a room sorted for us at the last minute, now that's what I call service. Comfortable beds, warm room and Kitchen had absolutly everything. Shops and resturants are at your front door step. What more can you ask for at such low prices. See you again when we head back down to Rotovegas.
Donna Blondy Kepu

Room Tip: The Unit we stayed at was very spacious and I loved how the deck at the back had a bbq open garden...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason E, Manager at Santa Maria Motel, responded to this review, April 9, 2013
Donna B, thank you very much for this kind review. We very much enjoyed hosting you here and we hope that we will meet you again in the future. We were so pleased to read that you were very happy with our comfortable beds, bedding and kitchen facilities.
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Tauranga
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 21, 2013

We had a function to attend off Tarawera Road so chose this motel for its locality ... which was great as we could just walk to our venue. The owner was very nice and friendly. Our room was great - very spacious. We liked being able to sit out the back in the sunshine which was nice and private with lots of trees around. We had no problem with noise at all. Place was perfectly clean. We would be happy to stay here again - especially knowing it has larger rooms when we bring the family.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason E, Manager at Santa Maria Motel, responded to this review, January 21, 2013
Hi there Christine, Thanks very much for your nice review. We recon our units are great value for $$, we have only 8 units on 1 acre of grounds so space and individual customer service is our speciality. We are very pleased to hear that you made use of our decking at the rear of the unit adjascent to our gardens. We trust you made it home safe and well and thanks again for the nice review. We really do appreciate it.

Regards

Jason and Emma
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Auckland, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2012

It's a lovely motel and the owner is very very nice. This motel is near to the town center, about 3 mins by car. All amenities are fully prepared and easy to use, but we just needed less. If you travel with more people, they have various units suit for any kind of groups. Although it closes to the road, but there wasn't enough noise that affected our rest. Especially, the owner of this motel is a very nice guy, he even went to shop to buy a national flag and raised our national flag for us. Santa Maria Motel maybe not the best in Rotorua, but it's still our first choice.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason E, Owner at Santa Maria Motel, responded to this review, January 10, 2013
Hi Nan,

Thank you, this is a very much, kindly worded and appreciated review.
It was our pleasure to meet you, your new wife and your friend. We hope that you enjoyed Rotorua and the last of your trip in Auckland. We wish you both a very happy life together and hope to meet you again one day.

Regards

Jason and Emma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 5, 2012

Absolutely loved our stay here at the Santa Maria Motel. Upon check-in, we were advised of all local amenities, and attractions that were suitable for our kids. We were able to book passes for attractions - and they cost less than just turning up at the attraction itself!
The 3 bedroom unit we were in was spacious, clean, warm and inviting and had all the necessary amenities to reside comfortably for the time we were there. My wife (who is quite fussy) commented that she would love to have been able to spend a month there. If only we had more time! Yes - it is very close to the road - but we did not notice any noise from were we were. Very handy.
A very special thank you to Jason and Emma for making our family holiday in to one that we - including the kids will remember for life! Nothing was a problem, from turning the television on for us (a simple task that I couldn't fathom!!) to running over a few more brochures that you though may have been of interest to us.
Your customer service was second to none!!!!
Again - from the bottom of our hearts - thankyou.

Room Tip: Great old fashioned customer service - nothing is a problem
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason E, Manager at Santa Maria Motel, responded to this review, January 21, 2013
Hello kayacatajola, what a fantastic review, we would like to thank you very much for taking the time to highlight some of the great points about the Santa Maria Motel.
We were more than happy to help you with your attraction passes etc, we try to make everyone's holidays and trips special for them. For any customer that return to us and say "what a great day they have had" in and around Rotorua is reward enough for us to spend a little extra time and give each and every customer the personal service that they deserve.
We very much enjoyed having you come and stay with us, we hope that you had a safe journey home and thank you once more for your review.
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Auckland, New Zealand
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 19, 2012

Very close to the road with big traffic, so very noisy. Was cold, the heating is not strong enough. The appt was smelly and all amenities are very very basic. You get just what you paid for, nothing more.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason E, Manager at Santa Maria Motel, responded to this review, January 17, 2013
Hi Vincebud

That is hardly a fair review of what happened.

The facts are that you paid for 2 nights but unfortunately had to return to Auckland after the first night. I was unable to refund you your 2nd night as we could not resell the room for you at such short notice. Because of this you have left a completely unjustified and unfair review. We ask readers to please consider the below.

It was noisy?
Yes, our motel is situated next to the road as are nearly all Motels in New Zealand. Is it very noisy? We have had many happy customers (even the ones that live rurally) tell us how well they slept in our rooms. Had you said the room that you booked was noisy, then we could possibly have looked to move you to another unit further from the road.

It was cold?
You had a 2 bedroom unit, the lounge/dining area has it's own central heated radiator as do each of the 2 bedrooms and the bathroom. There are also 2 electric fan heaters in the cupboard and all of the beds have electric blankets, duvets, top covers and wool blankets.

The appt was smelly and all amenities are very very basic?
We were not aware the apartment was smelly. Had you said the room was smelly, we could have neutralised the odour or moved you to another unit.

Amenities are very very basic?
Your unit had a kitchen with full size fridge freezer, 3 ring stove top and stove, washing machine, SKY TV (50 + Channels), FREE WIFI, FREE BBQ, FREE SPA pool in the gardens, and parking right outside your door.

You get just what you paid for, nothing more?
Sorry, as noted above we provide excellent value for just $140 for 4 people per night – including 15% GST

Regards

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Maria Motel

Address: 270 Te Ngae Road | Ngapuna, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #29 of 95 Hotels in Rotorua
Price Range (Based on Average Rates): $
Number of rooms: 8
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