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“Pretty basic” 3 of 5 stars
Review of Santa Maria Motel

Santa Maria Motel
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Santa Maria Motel
3.0 of 5 Motel   |   270 Te Ngae Road | Ngapuna, Rotorua 3201, New Zealand   |  
Hotel amenities
Ranked #24 of 96 Hotels in Rotorua
Auckland, New Zealand
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Pretty basic”
3 of 5 stars Reviewed August 19, 2012

Very close to the road with big traffic, so very noisy. Was cold, the heating is not strong enough. The appt was smelly and all amenities are very very basic. You get just what you paid for, nothing more.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason E, Manager at Santa Maria Motel, responded to this review, January 17, 2013
Hi Vincebud

That is hardly a fair review of what happened.

The facts are that you paid for 2 nights but unfortunately had to return to Auckland after the first night. I was unable to refund you your 2nd night as we could not resell the room for you at such short notice. Because of this you have left a completely unjustified and unfair review. We ask readers to please consider the below.

It was noisy?
Yes, our motel is situated next to the road as are nearly all Motels in New Zealand. Is it very noisy? We have had many happy customers (even the ones that live rurally) tell us how well they slept in our rooms. Had you said the room that you booked was noisy, then we could possibly have looked to move you to another unit further from the road.

It was cold?
You had a 2 bedroom unit, the lounge/dining area has it's own central heated radiator as do each of the 2 bedrooms and the bathroom. There are also 2 electric fan heaters in the cupboard and all of the beds have electric blankets, duvets, top covers and wool blankets.

The appt was smelly and all amenities are very very basic?
We were not aware the apartment was smelly. Had you said the room was smelly, we could have neutralised the odour or moved you to another unit.

Amenities are very very basic?
Your unit had a kitchen with full size fridge freezer, 3 ring stove top and stove, washing machine, SKY TV (50 + Channels), FREE WIFI, FREE BBQ, FREE SPA pool in the gardens, and parking right outside your door.

You get just what you paid for, nothing more?
Sorry, as noted above we provide excellent value for just $140 for 4 people per night – including 15% GST


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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38 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Santa Maria Motel

Address: 270 Te Ngae Road | Ngapuna, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #24 of 96 Hotels in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Santa Maria Motel 3*
Number of rooms: 8
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