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“just great!” 5 of 5 stars
Review of Rock Solid Backpackers

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Rock Solid Backpackers
2.0 of 5 Hostel   |   1140 Hinemoa Street | Downtown Rotorua, Rotorua, New Zealand   |  
Hotel amenities
1 review
“just great!”
5 of 5 stars Reviewed March 12, 2014 via mobile

I can just highly recommend this great Hostel!it's central,clean and the service is simply awesome! It it one of the best or even the best Hostel in NZ! Free table tennis, pool,dvds and even a fridge in the luggage room!thanks a lot!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 15, 2014
Kia ora Judith

Thank you for taking the time to place the great comments - we do appreciate it!

We are also very happy you enjoyed your stay with us and everything we have to offer especially our helpful staff and added convenience of the fridge we have placed in our luggage storage room for guest's food, who have checked out but are waiting for buses etc and those who have arrived early and are waiting to check in time.

We wish you more awesome experiences as you travel around our wonderful country and safe journeys.
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130 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 10, 2014

The location of this hostel is great along with the facilities themself. The staff however upon our arrival was very rude and I was accused of having a false passport. If you are looking for a cheap stay and are self-sufficient looking for no insight form locals this is ideal for you.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 11, 2014
Kia ora Kristina
We value all feedback received and are very dismayed to read about your experience particularly as my staff and my husband and I work extremely hard at providing the best customer service and experience possible for all our guests - which is proven by the many excellent reviews we have earned.

As all feedback is taken seriously I have spoken to all my staff who can not recall any incident like this occurring, especially as:
1. We do not and never have, required ID of any kind on arrival
2. None of my staff would even presume to question the validity of a guest's ID?

Therefore we believe you have either confused us with another establishment or at the very least misunderstood our staff, in which case we do truly apologise and hope if you ever return to Rotorua you allow us to share our hospitality, local knowledge and wonderful city with you again.
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Nelson, New Zealand
1 review
5 of 5 stars Reviewed March 7, 2014

One of the best hostel I have stayed in they have everything you need as a backpacker and the staff are great and will give you discounts on local attractions.Also right in the centre of the town close to the bus station and restaurants.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 8, 2014
Thanks for taking the time to submit your feedback. We are so happy that you enjoyed your stay and that you consider us one of the best. Our staff take great pride in our facilities and we have also tried to ensure we have all the little extras you need!

With our local knowledge and pride in our community, we love that we are able to assist with booking into attractions and activities in the area. It is a real bonus that we are able to offer discounts as well!

Our location is a real plus as well. We are central to all the shops, restaurant and activities with bus stops just around the corner and a 5 minute walk from the Information Center.

We hope you can stop by again sometime - we would love to host you again!
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Gijon
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 3, 2014

Really nice backpackers....clean and central...the best is their staff members..they are always smily, helpful and willing to help with anything...i stayed there 3 nights and came back for another month...highly recommended.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 8, 2014
Thank you so much for the awesome feedback. We are so proud of our staff and work really hard to ensure we have local knowledge but most importantly, that we provide exceptional service. We ALL truly enjoy our jobs and are very proud of our hostel and what we have to offer!

We love that a huge number of our guests return to stay with us again after travelling around the rest of NZ. Rotorua has a great deal to offer and we love to host the backpackers from around the world!

Enjoy the rest of your travels and we hope we can see you a 3rd time!
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Quebec City, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 3, 2014

The staff helped us so bad that I sweared I'd leave a review. Lots of nice people too and great location! Also the possibility of doing some rockclimbing help kill time during rainy days. Everything was good.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 8, 2014
Thank you for the feedback and we are glad you took the time to do a review. Your feedback helps us to continue to improve.

Our location is one of our pluses and enables you central access everything Rotorua has to offer. And we are also glad you found our staff nice and friendly. We really enjoy working with our guests and promoting our community!

The climbing wall is one of our huge assets...a great view from our lounge and a discounted price for the guests...! And like you said...great to do on a rainy day...not to mention the pool table, table tennis, Xbox and movies.

Please drop in again the next time you are through...safe travels!!
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Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 of 5 stars Reviewed February 27, 2014 via mobile

The hostel had everything I needed and the staff was very nice. Rooms were spacious with large lockers to store everything. The price was also great. And the had free wifi on top of it all. Would definitely reccommend this place to anyone staying in Rotorua.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 1, 2014
Kia ora

Thank you for the great comments, we are glad you enjoyed your stay with us and appreciated all we have to offer especially our staff, spacious rooms with free large lockers and our FREE UNLIMITED WiFi.

Thanks for recommending us to others and we do wish you many more awesome experiences and safe travels!
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Pori, Finland
1 review
4 of 5 stars Reviewed February 26, 2014

Rock Solid Backpackers is a really nice hostel. It is situated in a good place exactly in the center. Staff is nice and the place looks good and clean. Atmosphere is relaxed and the climbing wall is something really special. Only problem there was the noise from the nightclubs which are near to the place. Maybe they could consider having double classes in windows to minimize this problem. Anyway, if I ever go back to Rotorua I would like to go to Rock Solid Backpackers. My over all experience there was definitely positive!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa M, Owner at Rock Solid Backpackers, responded to this review, March 1, 2014
Kia ora

Thank you for great comments, we are glad you enjoyed your stay with us and appreciated all we have to offer especially our central location, clean facility, comfy beds and lovely staff!

Thank you too for your feedback regarding the nite clubs and bars close by and the associated 'nite-life' which is always to be expected in a city and of course out of our control. By the way our windows are all double glazed.

We wish many more awesome experiences and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rock Solid Backpackers

Address: 1140 Hinemoa Street | Downtown Rotorua, Rotorua, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #6 of 48 Specialty Lodging in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:2 star — Rock Solid Backpackers 2*
Number of rooms: 19
Official Description (provided by the hotel):
FREE UNLIMITED WiFiBIG BOLD & BRIGHT!Rock Solid Backpackers recently refurbishing provides a clean, modern and inviting hostel for the intrepid traveller!Located in downtown Rotorua a short walk to all shopping, restaurants, cafes and Rotorua Visitors Centre.We have a large lounge for guests, and a 17m Rock Climbing wall and Art Cinema in our basement. ... more   less 
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