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“great stay great people” 5 of 5 stars
Review of Arista of Rotorua

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Arista of Rotorua
4.5 of 5 Motel   |   296 Fenton Street, Rotorua 3010, New Zealand (Formerly Cedar Lodge Motel)   |  
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SUPREME AWARD WINNERS!
Ranked #7 of 95 Hotels in Rotorua
New Plymouth, Taranaki, New Zealand
1 review
“great stay great people”
5 of 5 stars Reviewed February 15, 2012

An excellent stay with an excellent couple as hosts nothing was too much trouble made the stay very relaxing thankyou very much

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike and Annema... G, Owner at Arista of Rotorua, responded to this review, March 26, 2012
Hi Clive, Thanks very much for your kind words, much appreciate it. We look forward to you coming over from the Naki again.
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435 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Seattle, Washington
Top Contributor
59 reviews 59 reviews
57 hotel reviews
Reviews in 42 cities Reviews in 42 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed February 14, 2012

We stayed here for 3 nights and it was a very good experience for the most part. Motel owners Ann Marie and Mike were just superb. First off, we arrived on the day of the Super Bowl, and inquired ahead of time whether their cable will broadcast it. Although it did not, they switched on ESPN just for us, so we were able to watch the game when we arrived and had ESPN for the entire stay. Ann Marie has the best tips for all the activities in Rotorua and we really enjoyed the rafting trip she booked for us.

Mike & Ann Marie just bought the Arista less than a year ago and are in the process of making basic renovations unit-by-unit, so it will be a while before the place look the way they want, and whether your stay matches what you read in the other reviews will depend on which unit you stay in. The unit we stayed in was very spacious with high ceilings. The living room and living room furniture very comfortable. The bathroom was a bit worn and run down as were the kitchenette and kitchen supplies. But the kitchen supplies were adequate. The bedroom was upstairs. Since the unit did not have air conditioning, the upstairs get quite stuffy at night even with the window open (which air ventilation is covered by curtains and you want the curtains closed at night for privacy). Also the bed mattress quality was not very good and would be good if replaced. There is a semi-outdoor spa in the back of the unit, which also is a bit worn. But the worn look should be expected as Rotorua is a volcanic center; it's a humid place, and we at least did not find the sulfur smell to be as unbearable as others said. At the Arista, most of the time we didn't even notice it. Also the Arista is very close to town center and supermarkets. Great location.

Overall, this place can use some immediate improvements. The bathroom hair dryer is on life support and needs to be replaced. I had my Muji mini-travel hair dryer with me that used that, and it worked better. The ceiling of the spa also looks to old and rusty, and would look much better if replaced with materials not so easily affected by humidity. The fan in the living room should be moved upstairs to the bedroom.

The biggest issue of the Arista is their service staff, who are somewhat inattentive. The first time after the came, they left behind a wiping cloth in the kitchen sink. I also found hair on the bathroom floor. I couldn't tell if those were my own hair or hair left from the cleaning crew's mop (I have black hair, same as other Asian guests and local Maori service staff). I told Mike, who came and cleaned it right away. He told me that they do not do a full clean for guests on short stay. This is fine and is the policy at some other inns and motels in NZ. But it would be better if the guests know that before hand or if the staff just vacuum the bathroom floor, so guests won't be alarmed. The second day the staff forgot to give us new bath towels. There are cobwebs hanging from the ceiling of the spa, which were there when we arrived and was still there when we left. This could easily be cleaned out. We didn't have need to use the spa but if we did, the cobwebs were enough to kill off the desire.

I want to emphasize that cleanliness is not a issue here. The kitchenette was also spotless. Everything is fine. It's just that the staff can do a better job not leaving behind a bad impression that may cause guests to wonder if the place is really cleaned.

For the price, this place is a very good deal. Again, Mike and Ann Marie are super accommodating hosts and they will take care of any of your needs. I'd recommend it for families and small groups coming to Rotorua for a short stay and fun activities.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike and Annema... G, Owner at Arista of Rotorua, responded to this review, February 16, 2012
Hi there, thanks for your detailed review. I will attempt to cover the points you have mentioned.

We have 7 sky channels that are fixed. I was happy to organize a change of these channels to cater for ESPN for your short stay here. We will be able to change back in a months’ time to the usual Sports 2 channel, but we are glad you enjoyed the super bowl final back home shortly after you arrived here.

After reading the review I checked the mattress you mentioned and this was actually a new mattress – (not base), we put in 8 months ago, thank you for the comments and we will monitor any further comments from that room.

Yes the bathrooms are certainly in need of some TLC. And we have finished our second one this week. New taps are currently going into all the bath rooms and should be finished next week. We have actually worked very hard in improving the property so far and you would be surprised how much we have achieved in the short time we have been here. We plan to do a bathroom a week and it will take about 3 months.

Our rooms are serviced every day so this means rubbish cleaned, beds made, bathrooms wiped out and top ups in tea / coffee etc. Yes for a four star motel this is the normal procedure in New Zealand. If people stay longer then we certainly do full cleans arranged with the guest. When the hair was mentioned I raced over with the vacuum cleaner to suck up the 4 or 5 strings of hair, at the time I did glance at the bathroom to ensure it was dry and had been wipped down and rubbish collected and it all had been done. I’m not aware of an issue of my staff hair falling out at work, if there was we would see hair on the white sheets and towels that we handle every day. So that’s a tricky one given services are done in the morning and it was getting late when you phoned and your hair was similar. But I’m always happy to attend to an issue our guests are not happy with. However I will be still having a chat to our staff. On a whole we have a pretty good team at Arista and they work very hard.

At Arista we are a four star accommodation motel in a great location with a fair room rate. If guests are used to in staying five star accommodations with brand new amenities, air con and full cleans every day then we are probably not the right place for you. I guess our point of difference is size of the rooms, great location and excellent interaction with the owners of establishment (us)at a good price. We also have excellent knowledge on tourism and also happy to personally assist planning your time here, most of all fun – we like to have fun here at Arista.
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Brisbane, Queensland, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2012

We are organising our wedding in Taupo and thought we would pop through to Rotorua as my fiance is from central NSW Australia, we thought the place was wonderul, Mike the owner was more than helpful and pleasent. Would recommend the Arista. As i waited in reception a customer called to book. The owner said he was booked out but was more than happy to help them find somewhere else to stay,( now thats customer service). All i can say we had really nice stay and would stay again 2 thumbs up for the Arista.

Room Tip: Our room was very private and had a great outdoor spa Number 9
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike and Annema... G, Owner at Arista of Rotorua, responded to this review, February 15, 2012
Hi Tania, Thanks very much for your lovely review. You were great! We love it when x kiwis come back home and choose to stay with us and tell us all about their adventures. Yes if people phone here and we are full, we are always happy to help them find accommodation. There are a lot of options in Rotorua and it can be confusing. Good luck with your wedding plans!
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 13, 2012 via mobile

Stayed in this motel with friends visiting from Australia. Great location with big rooms which can sleep 6 adults. Very well maintained despite being a lil old. Hosts are friendly with very cute kids. Have a spa pool which we never have the chance to use. Will be better if there r doors to separate the room upstairs. Better privacy. But a great motel for value :)

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike and Annema... G, Owner at Arista of Rotorua, responded to this review, February 15, 2012
Thanks for writing the review, yes our rooms are massive. Some of these are 95m² so its certainly ideal for groups passing through town. So it does make it a well priced stay per head. Yes the tubs will be still here when you come back.
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Auckland, Auckland, New Zealand
1 review
4 of 5 stars Reviewed February 12, 2012

Good motel and the manager, Quick, nice person, Good location.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike and Annema... G, Front Office Manager at Arista of Rotorua, responded to this review, August 10, 2013
Hi there,
Thank you for short but sweet review.
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Poway, California
Top Contributor
167 reviews 167 reviews
36 hotel reviews
Reviews in 55 cities Reviews in 55 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed February 11, 2012 via mobile

Good motel and the manager, Anmarrie is a fantastic person. She helped us with booking our activities, when we lost room keys, etc...
Good location.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike and Annema... G, Front Office Manager at Arista of Rotorua, responded to this review, August 10, 2013
Hi there,
Thank you for your review. We thoroughly enjoy assisting our guests to ensure they have the best stay.
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Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 11, 2012

Modern, excellent facilities, friendly and helpful owners, good sized suites and enough parking ....... I told Annemarie that I expected Arista would be the best of our trip and indeed it was (for the same price too). Location is central enough for tourists. Loved the hot tub.

Room Tip: If not sure then email the owners - they do actually reply!
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike and Annema... G, Front Office Manager at Arista of Rotorua, responded to this review, August 10, 2013
Hi There,

Thank you for your lovely reply. We are very happy Arista was the best place you stayed during your visit to NZ. That makes us very proud and we are glad you Love Arista as much as we do.
We hope to have you stay again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arista of Rotorua

Address: 296 Fenton Street, Rotorua 3010, New Zealand (Formerly Cedar Lodge Motel)
Phone Number:
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Spa Suites
Hotel Style:
#3 Family Hotel in Rotorua
#4 Business Hotel in Rotorua
#4 Spa Hotel in Rotorua
#5 Romantic Hotel in Rotorua
#7 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Arista of Rotorua 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
Do you want SPACE? Try us, we're the largest Units in Rotorua! Sleeping 1-8, they all have Kitchenettes, private spa pools, thermally heated, 2 TVs, DVD player and free DVD hire for family units. We have a bus stop at our door step. We are just a kilometre from town, and if you want to be really looked after while you visit Rotorua, stay with us! Qualmark 4.5 Star rating. ... more   less 
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Also Known As:
Arista Of Rotorua Hotel Rotorua

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