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“Executive Room with No View!” 2 of 5 stars
Review of Apollo Hotel Rotorua

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Apollo Hotel Rotorua
4.5 of 5 Motel   |   7 Tryon Street, Rotorua 3010, New Zealand (Formerly Quest Rotorua)   |  
Hotel amenities
Ranked #53 of 96 Hotels in Rotorua
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Executive Room with No View!”
2 of 5 stars Reviewed September 25, 2012

We booked the executive suite (room 204) but as we were staying 4 nights the view of brick wall from the lounge was dark and unpleasant. We swapped to an inferior room which should have been $24 per night cheaper but the hotel felt the 24hour free internet was a worthy exchange and charged us the full executive suite rate anyway!

Our first night was noisy from rowdy neighbours (we were too tired to complain) and the cleaner only folded the toilet roll and gave us an extra shampoo the next day. To clarify, the bed was not made, the carpet not vaccuumed, the towels left untouched. I therfore complained so the next day the towels were changed and bed made but carpet still left unvaccuumed. I complained again and finally had adequate servicing for the final night stay.

I am a Brit paying 50% more per night than other available establishemnets. I expect a better service due to plenty of competition. I didn't even make a big fuss over the sharp nails in the carpet which my 10 month old was crawling about on but to be charged for the most expensive room rate for a smaller room with less than mediocre service is unforgivable.

Asked on departure whether I enjoyed my stay was quite insulting!

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    29
    29
    19
    11
    4
See reviews for
19
39
3
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Hamilton, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2012

Excellent hotel - very clean and professionally laid out, modern and had all the facilities for a very comfortable stay. Staff more than helpful and would have no hesitation to recommend.
Good location to central town.

Room Tip: Room was faultless.
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
73 reviews 73 reviews
6 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 8, 2012

Had read the reviews of this place and they were varied to say the least. My wife an I had two nights there in AUgust and enjoyed ourselves. The room was great, the bed comfortable, the shower was big enough and the tv reception was good. The wifi cost was excellent and $15.00 for three days was a good deal. The staff were friendly and we had two quiet nights as we had planned. would I stay here again, yes. Would i recommend this place, yes. It was great. Did not use the pool as it was winter, but in the summer it would have been nice. Good size and would have accommodated plenty of people. The gym was small but good gear available.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Udaipur, India
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 23, 2012

Stayed here a few days ago and I was very satisfied. Good location with professional staff, neat and clean apartment made our stay excellent. The Spa in the hotel was good. We also had a tasty food and wine experience specially the ( Hangi Food ) local cuisine. The rates are not so high and was value for money. Rotorua is a place with beautiful people and culture and we got a chance to experience true Maori culture. Quest Rotorua made it all even more better. I would surely recommend this Hotel to all.

Room Tip: We stayed in Room 119 but I'm sure all rooms will be good.
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australian Capital Territory, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2012

Clean, good quality accommodation close to the Whakarewarewa thermal village. The staff were fantastic, friendly and knowledgeable and nothing was too much trouble. It was easily the best service we have had.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 11, 2012

We spent one night at the Sudima Rotorua and were very disappointed at the room standard and facilities(no sky, no newspaper)....The Quest was excellent ...very clean rooms , modern bathroom , great staff.....will definately reccomend my collegues to stay here...Thank You Quest Rotorua!!!!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay of Plenty, New Zealand
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 4, 2012 via mobile

We stayed in apartment 111 (one bedroom) which was nicely decorated, had good heating, and nice natural light. The bedroom was quite small but it was great to have a tv in there as well as the lounge. The location of this property is a little off the beaten track if you had no car to get around, but it was lovely and quiet which suited us.
I didn't notice a washing machine in the room and we didn't visit the pool/spa area so am unable to comment on those facilities.

Stayed June 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apollo Hotel Rotorua

Address: 7 Tryon Street, Rotorua 3010, New Zealand (Formerly Quest Rotorua)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Rotorua
#35 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Apollo Hotel Rotorua 4.5*
Number of rooms: 39
Reservation Options:
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Also Known As:
Quest Rotorua Hotel Rotorua

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