We booked the executive suite (room 204) but as we were staying 4 nights the view of brick wall from the lounge was dark and unpleasant. We swapped to an inferior room which should have been $24 per night cheaper but the hotel felt the 24hour free internet was a worthy exchange and charged us the full executive suite rate anyway!
Our first night was noisy from rowdy neighbours (we were too tired to complain) and the cleaner only folded the toilet roll and gave us an extra shampoo the next day. To clarify, the bed was not made, the carpet not vaccuumed, the towels left untouched. I therfore complained so the next day the towels were changed and bed made but carpet still left unvaccuumed. I complained again and finally had adequate servicing for the final night stay.
I am a Brit paying 50% more per night than other available establishemnets. I expect a better service due to plenty of competition. I didn't even make a big fuss over the sharp nails in the carpet which my 10 month old was crawling about on but to be charged for the most expensive room rate for a smaller room with less than mediocre service is unforgivable.
Asked on departure whether I enjoyed my stay was quite insulting!
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- Also Known As:
- Quest Rotorua Hotel Rotorua