We have been traveling to Pihia for many years after stay at other motels we find ourselves coming back to Edelweiss. Trish and Jimmy are great hosts, the units are always very clean and tidy. Wether we are on a family holiday or it is just the the two of us the units we book are suitable for the family holiday we book unit 9, we are always made to feel very welcome. the pool in the summer is great and the bbq area is an awesome spot if you don"t want to eat out. Being very close to the beach shops and ferry building makes the location fantastic. We will be back.

I chose this motel specifically because it advertised a heated outdoor pool, an outdoor spa pool and a spa bath in the room.It was the middle of winter and we thought if the weather was bad we could still enjoy some warm water. Alas, the outdoor pool was too cold to swim in. What is the point in heating a pool to a temp that is still too cold to enjoy.Very disappointing. The outdoor spa pool was great though. But the spa bath ran out of hot water just as the waterlevel reached the jets.... Again very dissappointing. The water pressure in the shower was also dismal. Again, very disappointing. Noise from bars nearby kept us awake on friday and sat nights, the other nights it was quiet. I do recognise that this is beyond the control of the motel owner.... But how about providing complimentary ear plugs! I also thought the worn out nylon blankets were tacky and in need of replacment. Luckily we had a spare blanket with us as there wern't enough blankets on the bed. The small heater also needs replacing as it only had one setting, and we were having to continually turn it on and off. On the positive side the kitchen was well set up, the room was a comfortable size, everything was clean, and the cleaning woman was very friendly and helpful. The location was good... walking distance from everything. We did have a nice time but were somewhat disappointed and wouln't stay here again.

We liked:
- Location was quite convenient, just round the corner from the waterfront and within 5-10 minutes walk of the main shops and restaurants.

Not quite so sure:
- We booked one of their studio units, which is described on their website as "small". This is no exaggeration - no wardrobe, a microwave and kettle on some shelves in an alcove, no kitchen sink (so we had to use the bathroom basin to wash up) - it just felt cramped. We've stayed here before (in 2005) and must have had one of the larger units, which we thought were marvellous. I wouldn't go for the studio unit again.
- The manager didn't really seem to know what he was doing. We asked about the laundry service, and he vaguely waved us towards the room where they were located. Also, he didn't have any change for the machines. He mentioned arranging tours for us, but in the event spent half an hour trying to find the information when we actually asked about it. Again, the last time we were here, the service we got from Trish (the owner) was second to none, which was one of the reasons we booked this motel again.

Overall, we were quite disappointed with our stay here, given the high level of expectation we had from our previous stay in 2005.

We booked 4 rooms at this place,what a rip off,we paid much more than the rates advertised and the rooms downstairs (studio ones) is an old designed room,half of the things falling off,like windows,wires etc.$5 heater is in the room which works when it wants.The water stops when it wants as well and if you need to hang your clothes probably its designed 40 yrs back.Go the pools and sit in cold water,go to spa see sign out of order,ring reception they yell at you,says leave now if not happy.