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“Home away from Home” 5 of 5 stars
Review of The Waterfront Suites - Heritage Boutique Collection

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The Waterfront Suites - Heritage Boutique Collection
5.0 of 5 Hotel   |   100 Marsden Road, Paihia 0252, New Zealand   |  
Hotel amenities
Ranked #10 of 42 Hotels in Paihia
Rotorua, New Zealand
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Home away from Home”
5 of 5 stars Reviewed July 20, 2014

Would definitely book at the Water front Suites again as the space was amazing in our 2 bedroom apartment. Everything was there and the place was nice and warm. Also had 2 small balconies but unfortunately with the weather not being that warm we didn't really utilize these. The location is awesome and just so close to go to the eating places.
Everything was modern, clean and working. Would be one of the best places we have ever stayed in. A lot of steps as the apartment is 2 level so may not be so great for elderly or those who have accessibility issues. We live in a 2 storey house so very use to it.
We weren't in a front apartment but still had a small view of the sea.
I did find the bed a bit hard so did wake up a bit sore but didn't actually think about much once we were up and enjoying the lovely area of Paihia. Both receptionists I met were friendly and polite.

Room Tip: Not sure if they have any same level apartments but travelers do need to be aware that the apartment...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, October 8, 2014
Thank you very much for you review.

I am happy to read that you enjoyed your stay and that our property met your expectations. Our 2 bedroom deluxe apartments are very popular as it suits both couples and families. We also have single level 2 bedroom apartments available on request.

lyndylu45, once again, thank you very much for staying with us and for sharing your experience. I hope you choose to stay with us next time you are in the winter-less north!

Kind regards,

Erlo
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252 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
auckland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2014 via mobile

Me & my partner stayed for 3nights, we stayed at the 3bedroom sails suite. the view was amazing! our room was right up the front of the hotel/appt. it was pretty much a house, we had so much space , dinning area, kitchen -it was even better then the photos! i would recommend then 3bedr appartment to everyone, you will pay a few dollars more but its worth the long stay, view the space everything! its 5mins away frm the town. the service wAs really good too, the staff there were very friendly. this trip was amazing!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 8, 2014
Dear Darshika, we are so glad you enjoyed your stay in Paihia, and hopefully you’ll stay with us again next time you visit the Bay of Islands. Thank you from the Waterfront Team.
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Perth, Australia
Top Contributor
67 reviews 67 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 29, 2014 via mobile

We had a lovely apartment. It is well designed so most of the rooms have a view of the sea. Stay was marred by some people swimming in the pool at midnight ( but we now know the pool was heated.) something to. Think about when booking the room is the stairs.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 8, 2014
Dear Steve, thank you for your review of our property. The pool hours are daylight hours only. We are very lucky that majority of our guests do help us by sticking to this policy. Unfortunately in this instance, this was not the case and the guests swimming after hours were asked to vacate the pool as soon as our on- site staff heard them. We hope you enjoyed your stay in New Zealand and we hope to welcome you back soon. The Waterfront Team.
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British Columbia Canada
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 29, 2014

I wasn't going to write a review on this property because it was satisfactory but did have some issues but did meet our needs. But then I read the review from Essex/Richard and had to write. Our room (109) was so cold on our arrival, and the heater did not work. The girls at the front desk worked very hard to resolve the problem. After calling a few people, they let us know that the service person would come the next day to fix it and gave us a portable heater for the night.

The next day we were told that the heating unit was broken and would take a number of days to get the parts to fix. Again the staff were great and offered us a different room, but when we checked it out it did not have a tub which we wanted. So they got us another heater for the bedroom and the rest of our stay was fine.

Now to add to EssexRichards review. We were also told that these units are owned by individuals and they decide if they want to put in heater/air conditioner units. Many do not have them, so ask if you are staying to ensure yours does have these features if important to you. We were told that the owners have bought these units for revenue so technically are not time shares as they do not use them, but each one is different. They did tell us that in summer the heaters are exchanged for fans, so it is obviously could be a problem for some.

Room Tip: Room 109 was beside the pool so would be nice if you enjoy sitting by the pool. But could be noisy i...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 8, 2014
Dear Mika98, thank you for taking the time to post a review. Unfortunately your heat pump had stopped working that day, and we are currently resolving the issue. Any rooms that don’t have the heat pumps installed in them are heated by electric and oil heaters, so are nice and warm. We apologise for the inconvenience of the heat pump not working at the beginning of your stay and are glad the staff resolved the situation. We hope you enjoyed the rest of your stay in New Zealand. Thank you, The Waterfront Team.
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Essex
Top Contributor
227 reviews 227 reviews
51 hotel reviews
Reviews in 96 cities Reviews in 96 cities
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed June 17, 2014

The Suites are 5 Minutes walk from town centre. These are privately owned timeshares with different facilities in each. Ours (101) had no air conditioning.

There are full laundry facilities in every room. We liked having detailed instructions for all appliances – very useful as some were different to the UK. Dishwasher and washing machine tablets were provided.

The swimming pool is so small as to be almost useless.

There is no safe in the room but they do offer to let you use the safe in Reception - but it is not open 24 hours a day.

There is absolutely no free Wi-Fi.

Room Tip: a room on the first or second floors would give a view of the bay
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, June 19, 2014
Thank you for your feed- back following your stay in February.

As it has now been four months since you stay, things may now be not quite as you remember.
The property is not a time-share property.

Suite 101 is one of our Two Bedroom Premium Sea view Suites and has a three air conditioning units. The décor and facilities within this room is consistent to other Two Bedroom Premium Suites in the property. We currently provide complimentary 100mg per day internet access to all guests.

We confirm our reception is not open 24 hours as we market ourselves as self contained apartments not as a Hotel . We are sorry you felt the lap pool at the property was too small.

Once again thank you for taking time to place your on-line feedback .
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New Zealand
Top Contributor
115 reviews 115 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 7, 2014

I would return! That says it all - we had a three bedroom unit which was very well appointed, three couple stayed and enjoyed a home cooked meal in the well-equipped kitchen with all mod-cons. V helpful staff - in fact excellent service from both people who looked after us. Wonderful views - saw dolphins leaping as I sat on the verandah. Plenty to do and see locally too.

Room Tip: Worth paying extra for a view.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, June 13, 2014
Dear KiwigirlNZ, thank you for taking the time to review our property. It's good to hear you made the most of the views by doing some dolphin watching! We hope to welcome you back again soon. The Waterfront Team
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Auckland, New Zealand
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 31, 2014

Stayed here many times and wouldn't stay anywhere else in Paihia; great apartments in the centre of town with great views. Lovely kitchen appliances, real milk waiting in fridge and plunger coffee. Dishwasher, washing machine and drier in all apartments and underfloor tile heating in bathrooms. Lap pool with kiddies' pool on the end. Balconies on all second and third floor apartments.

Within a minutes walk of the ferry to Russell, the town centre and most restaurants.

Ask for one with aircon in all rooms (some don't have it in the second bedroom) and note that third floor apartments have stair access from level 2 to 3.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, June 4, 2014
Dear Jeneye11111111111, thank you for your feedback from your lastest stay. We are so glad you have enjoyed staying with us, and we look forward to welcoming you back again soon! The Waterfront Team
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Additional Information about The Waterfront Suites - Heritage Boutique Collection

Address: 100 Marsden Road, Paihia 0252, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Paihia
#7 Luxury Hotel in Paihia
#10 Romantic Hotel in Paihia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Waterfront Suites - Heritage Boutique Collection 5*
Number of rooms: 28
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Boutique Collection Paihia, Bay Of Islands

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