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“Great value, location, amenities” 5 of 5 stars
Review of The Waterfront Suites - Heritage Boutique Collection

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The Waterfront Suites - Heritage Boutique Collection
5.0 of 5 Hotel   |   100 Marsden Road, Paihia 0252, New Zealand   |  
Hotel amenities
Ranked #8 of 43 Hotels in Paihia
South Lake Tahoe, California
Top Contributor
81 reviews 81 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
“Great value, location, amenities”
5 of 5 stars Reviewed February 8, 2013

WE asked for a one bedroom, but they had to put us in a two bedroom. This was a very spacious room, with a dining table, fully stocked kitchen (not just a tiny kitchenette), washer/dryer, and comfortable pillows. The beds were a little soft for my taste. Room 107 is adjacent to the backpacker's lodge, so it can get noisy, but the hotel will call for you if they go past 9:30 p.m. Internet costs extra, but is free on the grounds of the library, only a block away. Ideal place to explore from.

Room Tip: Avoid 107 if the backpackers are out in number.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, March 7, 2013
Hi Joy,

We appreciate your feedback and are pleased you enjoyed your stay with us!

Kind regards,

Ana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
    161
    67
    14
    3
    1
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 6, 2013

Absolutely outstanding, sensational views from all apartments, beautifully appointed, really high quality equipment.

We stayed in a two bedroom, 2 bathroom apartment, plenty of room and exceptionally well looked after, you wouldn't believe that it was over 7 years old. The kitchen was well stocked with appliances, cutlery, crockery, etc. The lounge room, dining area and balconies were just lovely.

The staff were very friendly and accommodating, we had a great stay and I would certainly recommend this property to anyone travelling to Paihia. Thank you

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, March 7, 2013
Hi Michelle,

Thank you for your contribution, we are pleased you enjoyed having the cot and highchair facilities.

Kind regards,

Ana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2013

This is a great place to stay. We stayed with our baby, there was lots of room, free travel cot and highchair, full kitchen etc it was great. Nice and quiet as well. Our only criticism was that the suite was a bit dark inside, but that's the nature of how it's built. Absolutely prime location in Paihia. Would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, July 13, 2013
Dear Michelle,

Thank you very much for your kind feedback. We are pleased you enjoyed your stay and look forward to welcome you back shall you return to the beautuful Bay of Islands.

Kind regards,
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 30, 2013

This is an excellent place to base yourself while visiting the Bay of Islands. We spent 7 nigths here recently, the units are spacious and well set up with everything you require. They also have a washing machine & dryer which is a big bonus in NZ. They are within easy walking distance of everything. Pahia is also an easy days drive to almost all sights with in the Bay of Island area.
We had a downstairs poolside unit,with no seaview. I was aware of this when I made the booking & thought it would be fine, as we intended to be out & about each day sight seeing. However the noise from the pool can be a tad annoying late in the day. All in all a wonderful spot.

Room Tip: Opt for a room away from the pool
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, March 7, 2013
Hi Annabella,

Thank you for your contribution, we are pleased you enjoyed your stay!

Kind regards,

Ana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 29, 2013

Excellent location with incredibly helpful staff. Stunning view from the lounge room and balcony. Well equipped kitchen with quality contents. Bathrooms were very well appointed and great showers. Extremely comfortable beds. The pool was delightful to swim in, although we were surprised the 'waterfall' did not switch off at night making the apartment quite noisy if we wanted to sleep with the windows and/or balcony door open.

Room Tip: Rooms on the eastern side of the building were quite noisy on Thursday & Friday night from the...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, March 7, 2013
Thank you very much for your feedback. I am pleased to say that after we received your recommendation, we are now turning the waterfall off at night! - Great recommendation!

Kind regards,

Ana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

Great places for both families or a romantic get away. Stunning views, central location. The interior of the "suites", which are more like apartments was outstanding, I even commented that I thought I could just walk in and live there, everything you could possibly need for your stay. The staff were great, and there was some lovely local made fudge waiting for us on arrival.

Recommend to anyone who enjoys clean, spacious, modern accommodation and wants to be nice and central to all the goings on in Paihia.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, March 7, 2013
Hi Anna,

Thank you for your contribution; we are pleased you have enjoyed your stay at The Waterfront Suites and look forward to welcome you back.

Kind regards,

Ana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 17, 2013

Fantastic location! Within walking distance to everything in Paihia and 2minutes to the info centre and ferry terminal for tours and ferries to Russell.
We also walked to Waitangi from here.
Lovely pool in the central courtyard.
The suite was huge and it was great to be able to do a mix of self catering (we used the gas BBQ provided) and also be so close to lots of lovely restaurants.
Free underground parking was very convenient.
We purchased a £15 wifi pass which unfortunately didn't work. We called the support number provided but got no answer. A shame that no complimentary wifi is offered. We'll be asking for a refund on the wifi we purchased.
Otherwise we had a fantastic stay and would stay here again if returning to the Bay of Islands.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, March 7, 2013
Thank you for your kind review - I am pleased to know you enjoyed your time here and I apologize for the inconvenience with the WiFi. We are currently looking at different options so we can provide free WiFi to our guests.

Kind regards,

Ana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterfront Suites - Heritage Boutique Collection

Address: 100 Marsden Road, Paihia 0252, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Paihia
#6 Luxury Hotel in Paihia
#8 Romantic Hotel in Paihia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Waterfront Suites - Heritage Boutique Collection 5*
Number of rooms: 30
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Boutique Collection Paihia, Bay Of Islands

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