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“Excellent place to stay” 5 of 5 stars
Review of The Waterfront Suites - Heritage Boutique Collection

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The Waterfront Suites - Heritage Boutique Collection
5.0 of 5 Hotel   |   100 Marsden Road, Paihia 0252, New Zealand   |  
Hotel amenities
Ranked #14 of 43 Hotels in Paihia
Certificate of Excellence
Rotorua, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent place to stay”
5 of 5 stars Reviewed January 2, 2013

Centrally located on Marsden Road - just off the main strip and opposite the beach it is in the heart of everything with lovely pool, atmosphere is great and facilities and accomodation is lovely! Definitley would stay again! Perfect on NYE as fireworks are right ahead of the accomodation!!!

Room Tip: I would choose the one with its own deck/balcony (at the back facing pool or 2nd floor or 3rd floor...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, March 7, 2013
Hi Lowrie,

We appreciate your feedback and are pleased you enjoyed your stay and the fireworks!

Kind regards,

Ana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Bedfordshire
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 30, 2012

This was a great apartment. Location, clean, design, service all 10 out of 10. Had a very nice time. Would return to the Waterfront Suites any time and would be happy to recommend to any one visiting Paihia.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, March 7, 2013
Hi Laura,

Thank your for your contribution. We are pleased you enjoyed your time with us!

Kind regards,

Ana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 28, 2012

We stayed here at the end of October 2012. We brought a grabone deal for $299 for 2 nights for a pool side room. When we called to book, we couldnt book a pool side room as none were available even if we changed our dates, so we had to pay $100 for the upgrade to oceanview. When we got there the place was pretty empty and i asked the receptionist why we had to upgrade and she said the poolside rooms were having maintenance. I said why would they have promotion for rooms not available and her response was "we have to run a business" in a rude tone. Part of the reason we booked this accommodation was for the heated pool, which was bone cold, i took this up with reception, to which i was told it was heated and set to 27 degrees, again in a rude tone. At most the pool would have been 6 degrees. So there was no swimming for our baby. The room was beautiful and the location was great, we really enjoyed our stay in Paihia, apart from the service.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gisborne, New Zealand
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 27, 2012

We checked in for 2 nights into a room beside the swimming pool. Wow if this is what all the rooms are like! They have everything you could need for a 1 night stay or a whole week. This place has nothing that they could improve on, even the check in by Shona was welcoming and informative. Nothing more to say but if you are staying in Paihia and don't stay here...your loss.

Room Tip: Stay here...simple.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, March 7, 2013
Thank you very much for your feedback, we are pleased you have enjoyed your stay!

Kind regards,

Ana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Busselton, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 23, 2012

We stayed at the Waterfront Apartments for 2 nights, in a 2 bedroom apartment for our family of four. We arrived after-hours and the manager was very helpful and friendly.My daughters couldn't believe I had booked such great accommodation.. Rooms were very spacious and beautifully appointed. The dishwasher sachets and clothes washing powder sachets were appreciated. Very close to great restaurants and we had great views across the bay. The personal handwritten note of welcome, with the delicious fudge was the final touch. No-one wanted to leave and all accommodation since has been more expensive and of a much lower standard.
Thank you so much for a fabulous start to our NZ holiday.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, December 26, 2012
It is very rewarding to learn that we have provided a great start to your holidays! Thank you for the great feedback, we endeavor to provide all our guests with the same experience as we did for you and your family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 23, 2012

It's my job to be nit-picky and find all the things hotels, restaurants, and spas could do better. But this was vacation, not work, and the Waterfront Suites in Paihia have very little they could improve on. As with all of my accommodation in New Zealand, I was amazed at the low quality, high cost, and inconvenience of internet access. Booking the room was easy online and the explanation of room types and costs fairly good. They could use some better definitions of all the room category types and for the hypo-allergenic room ( a great new feature I've never seen before) a better explanation of whether or not the room had an ocean view. (It should- for the price). Overall a great experience at a high quality establishment with great views and location and excellent service.

Room Tip: The view rooms are at the front of the hotel...unfortunately that's also the street side. On th...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, December 26, 2012
Thank you for your comments. The Hypo-allergenic Suite does have a fantastic view!
We will certainly review the definitions of the rooms categories and will amend where possible We are pleased you have enjoyed your stay and look forward to welcome you back in a near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 22, 2012

Kitchens are fully equipped , be sure to take a room right in front next to the road , doubt if the view from behind is equally interesting , breakfast in not served in the hotel , it is arranged somewhere across the street .

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waterfront98, Manager at The Waterfront Suites - Heritage Boutique Collection, responded to this review, December 26, 2012
Thank you for your feedback. Being self contained apartments we do not have restaurant facilities on site, however in an effort to provide additional services to our guests, we have arranged breakfast facilities with numerous restaurants in the area.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Waterfront Suites - Heritage Boutique Collection

Address: 100 Marsden Road, Paihia 0252, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Luxury Hotel in Paihia
#11 Romantic Hotel in Paihia
#13 Family Hotel in Paihia
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Waterfront Suites - Heritage Boutique Collection 5*
Number of rooms: 28
Reservation Options:
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Also Known As:
The Waterfront Hotel Paihia
The Waterfront Suites - Heritage Boutique Collection Paihia, Bay Of Islands

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