We stayed here at the end of October 2012. We brought a grabone deal for $299 for 2 nights for a pool side room. When we called to book, we couldnt book a pool side room as none were available even if we changed our dates, so we had to pay $100 for the upgrade to oceanview. When we got there the place was pretty empty and i asked the receptionist why we had to upgrade and she said the poolside rooms were having maintenance. I said why would they have promotion for rooms not available and her response was "we have to run a business" in a rude tone. Part of the reason we booked this accommodation was for the heated pool, which was bone cold, i took this up with reception, to which i was told it was heated and set to 27 degrees, again in a rude tone. At most the pool would have been 6 degrees. So there was no swimming for our baby. The room was beautiful and the location was great, we really enjoyed our stay in Paihia, apart from the service.