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“Great stay in a great town” 5 of 5 stars
Review of Edgewater Palms

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Edgewater Palms
5.0 of 5 Hotel   |   8 - 10 Marsden Road, Paihia, New Zealand   |  
Hotel amenities
Ranked #17 of 43 Hotels in Paihia
Sydney, Australia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great stay in a great town”
5 of 5 stars Reviewed March 21, 2013

Loved the hotel which was clean, comfortable and spacious. The kitchen was well appointed and most appliances were new. Our hosts were friendly and couldn't do enough. The restaurant next door is the best in town and the seafood second to none.

Room Tip: Away from the road is better for sleep, but close is best for teh view
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review, March 22, 2013
Thanks Douglas....so pleased you enjoyed your stay with us.

More and more people seem to be moving to the apartment style accommodation. The apartments have everything you need for an overnight or extended stay.

We are so lucky to have Alfresco's Restaurant next door...... seriously the best.

Once again many thanks for your feedback.

Regards

Nicki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    118
    36
    9
    4
    6
See reviews for
53
68
Solo
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Sydney, Australia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 18, 2013

We had a beautiful few days in Paihia. The apartment was large & spacious. The balcony wasn't enormous and gave us a small view of the water, but was pleasant to sit on none the less.The rooms were clean and well maintained. The position was great, just over the road from the beach & a short walk from the wharf & shops. The staff were helpful & booked our trips for us, with a discount. We would definitely recommend it.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review, March 19, 2013
So pleased you enjoyed your stay at Edgewater and in the Bay of Islands.

Regards
Nicki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 5, 2013

Modern, open plan self catering apartments with great design, water views and covered parking. Clean, comfortable and spacious. Excellent for families if a little expensive. Great communal lap pool with jacuzzi. Beach 10 meters over the road, walk to weekly markets, and good selection of nearby restaurants. Very helpful reception. Very happy with choice. Let's have more of these.

Room Tip: Best rooms face directly out to the bay. Great views. But all rooms are good.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review, March 7, 2013
Madonna

We are delighted you enjoyed your stay at Edgewater Palms. We pride ourselves on excellent service and spacious comfortable apartments, that make your stay in the beautiful Bay of Islands that much nicer.

Many Thanks

Nicki
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Singapore, Singapore
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 27, 2013

Really decent serviced apartment in a great location. The apartment was spacious, clean and provided a great base to explore Paihia, Russell and the winterless North. The few interactions that we had with the staff were all positive as they were friendly and helpful. There are plenty of accomodation options around this area and I would not hesitate to recommend Edgewater Palms.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review, March 7, 2013
We are delighted you enjoyed your stay at Edgewater Palms and your time in the beautiful Bay of Islands.

Thank you for taking the time to write a review. It really does assist other travelers looking for the right accommodation.

Many Thanks
Nicki
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Hobart
Level Contributor
61 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed February 19, 2013 via mobile

We really enjoyed our stay at edgewater, we extended our stay and relished in the bay of islands the apartments are modern comfotable and clean. We enjoyed the friendly service and the whole complex was kept to high standards. Each morning we would pop 5m across the road and take a dip in the sea then take a short stole down the road to the shops for a coffee. This was a perfect week away for us.

Thanks for the good service, will highly reccomend.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review, February 21, 2013
So pleased you enjoyed your stay with us. Great to see people get out and enjoy what the Bay of Islands has to offer.

Hopefully you will get to come back.

Kind Regards

Nicki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waipu, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

We enjoy our escapes to the Bay of Islands and now always stay at Edgewater Palms, which is consistently excellent at a 5-star level. The Resort is sparkingly presented and efficiently run by Nicki and Ben. Its waterfront location close to all amenities and next door to the most satisfying "Alfresco" restaurant makes a perfect combination.

Room Tip: The one-bedroomed apartments are excellent for 2 people
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review, February 21, 2013
Many thanks for your recent review of Edgewater Palms. We are delighted you enjoyed your stay with us.

I will pass on your comments to the staff at Alfresco's. We also believe it is one of the best restaurants in Paihia/bay of Islands.

Look forward to seeing you up this way again.

Regards

Nicki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 12, 2013

Beautiful location & accommodation but for 5 star SERVICED accommodation I wonder where the "service" is. For instance apartments are serviced every 3 days - ie after we leave. There are 3 of us sharing a 2 bed unit yet there are only shampoos etc for 2. Wifi costs $20 yet was free at, for example, Best Western Rotorua which cost approx one third of the price.there are only 2 chairs on the balcony so we have to drag out a less comfortable dining chair when we want to sit outside. All this would be acceptable in a less upmarket establishment but all these little niggles take the gloss off something special.
Chris Thompson

  • Stayed February 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edgewaterpalms, Manager at Edgewater Palms, responded to this review, February 17, 2013
Hi Chris - sorry to hear about your experience at Edgewater. Let me quickly address a few things.

Servicing: Edgewater Palms indeed offers 'serviced apartments'. It is made very clear on our website and in all in-room documentation that the servicing takes place at the end of every third day. Despite this we have extra supplies of all room products, including shampoo, at reception - available at no extra cost.

Wifi: The wifi card you chose to buy was $20. The other options include $7, $12, $20, and $30 - depending on how much data you require. The first 15 minutes on each device is free. You can also use our internet service throughout the entire township of Paihia - not just within the complex.

Balcony Chairs: There are 2 chairs on the balcony and an extra 4 chairs folded up in the walk-in wardrobes of each apartment. We agree you shouldn't have to use dining room chairs outside which is why we provide extras. Reception staff would have been happy to point you in the right direction if you had requested assistance.

Again, I'm sorry you didn't enjoy your stay as much as you could have. If you do return in the future I would recommend bringing any issues or questions to the attention of reception staff as I am confident everything in your review could have been easily and swiftly resolved whilst you were here with us.
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Additional Information about Edgewater Palms

Address: 8 - 10 Marsden Road, Paihia, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Beach Business Center with Internet Access Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Paihia
#8 On the Beach Hotel in Paihia
#12 Luxury Hotel in Paihia
#15 Romantic Hotel in Paihia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Edgewater Palms 5*
Number of rooms: 34
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Also Known As:
Edgewater Palms Paihia, Bay Of Islands
Edgewater Palms Hotel Paihia

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