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Edgewater Palms: Traveler Reviews

4.0 of 5
8-10 Marsden Road, Paihia, New Zealand
Hotel amenities
Edgewater Palms
Ranked #12 of 44 hotels in Paihia
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97 reviews from our community

    Trip type
Traveler rating
    68
    19
    5
    3
    2
Date Rating
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Great Apartments in Paihia”
4 of 5 stars Reviewed February 27, 2013

Really decent serviced apartment in a great location. The apartment was spacious, clean and provided a great base to explore Paihia, Russell and the winterless North. The few interactions that we had with the staff were all positive as they were friendly and helpful. There are plenty of accomodation options around this area and I would not hesitate to recommend Edgewater Palms.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask tigerCity_g about Edgewater Palms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review
March 7, 2013
We are delighted you enjoyed your stay at Edgewater Palms and your time in the beautiful Bay of Islands.

Thank you for taking the time to write a review. It really does assist other travelers looking for the right accommodation.

Many Thanks
Nicki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart
Top Contributor
58 reviews 58 reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“The perfect gettaway.”
5 of 5 stars Reviewed February 19, 2013 via mobile

We really enjoyed our stay at edgewater, we extended our stay and relished in the bay of islands the apartments are modern comfotable and clean. We enjoyed the friendly service and the whole complex was kept to high standards. Each morning we would pop 5m across the road and take a dip in the sea then take a short stole down the road to the shops for a coffee. This was a perfect week away for us.

Thanks for the good service, will highly reccomend.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Antarcticsailor for Paihia
Ask Antarcticsailor about Edgewater Palms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review
February 21, 2013
So pleased you enjoyed your stay with us. Great to see people get out and enjoy what the Bay of Islands has to offer.

Hopefully you will get to come back.

Kind Regards

Nicki
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Waipu, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“The best in Paihia”
5 of 5 stars Reviewed February 12, 2013

We enjoy our escapes to the Bay of Islands and now always stay at Edgewater Palms, which is consistently excellent at a 5-star level. The Resort is sparkingly presented and efficiently run by Nicki and Ben. Its waterfront location close to all amenities and next door to the most satisfying "Alfresco" restaurant makes a perfect combination.

Room Tip: The one-bedroomed apartments are excellent for 2 people
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask rogerjoy about Edgewater Palms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review
February 21, 2013
Many thanks for your recent review of Edgewater Palms. We are delighted you enjoyed your stay with us.

I will pass on your comments to the staff at Alfresco's. We also believe it is one of the best restaurants in Paihia/bay of Islands.

Look forward to seeing you up this way again.

Regards

Nicki
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2 reviews
“Service sadly lacking!”
2 of 5 stars Reviewed February 12, 2013 via mobile

Beautiful location & accommodation but for 5 star SERVICED accommodation I wonder where the "service" is. For instance apartments are serviced every 3 days - ie after we leave. There are 3 of us sharing a 2 bed unit yet there are only shampoos etc for 2. Wifi costs $20 yet was free at, for example, Best Western Rotorua which cost approx one third of the price.there are only 2 chairs on the balcony so we have to drag out a less comfortable dining chair when we want to sit outside. All this would be acceptable in a less upmarket establishment but all these little niggles take the gloss off something special.
Chris Thompson

  • Stayed February 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask ChrisThomp about Edgewater Palms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edgewaterpalms, Manager at Edgewater Palms, responded to this review
February 17, 2013
Hi Chris - sorry to hear about your experience at Edgewater. Let me quickly address a few things.

Servicing: Edgewater Palms indeed offers 'serviced apartments'. It is made very clear on our website and in all in-room documentation that the servicing takes place at the end of every third day. Despite this we have extra supplies of all room products, including shampoo, at reception - available at no extra cost.

Wifi: The wifi card you chose to buy was $20. The other options include $7, $12, $20, and $30 - depending on how much data you require. The first 15 minutes on each device is free. You can also use our internet service throughout the entire township of Paihia - not just within the complex.

Balcony Chairs: There are 2 chairs on the balcony and an extra 4 chairs folded up in the walk-in wardrobes of each apartment. We agree you shouldn't have to use dining room chairs outside which is why we provide extras. Reception staff would have been happy to point you in the right direction if you had requested assistance.

Again, I'm sorry you didn't enjoy your stay as much as you could have. If you do return in the future I would recommend bringing any issues or questions to the attention of reception staff as I am confident everything in your review could have been easily and swiftly resolved whilst you were here with us.
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Christchurch, New Zealand
2 reviews
“Fond memories”
5 of 5 stars Reviewed February 9, 2013

After booking for only two nights, we stayed eight nights during one of the busiest times of the year. Our experience at Edgewater Palms MADE the trip in so many ways. The hosts, mother-son duo, Nicki and Ben, looked after us like old friends. Imagine my surprise and delight when all the necessary kitchen tools needed to make pavlova were delivered to our door on Christmas eve, courtesy of Nicki. Even though the hotel was fully booked every night we were there, Nicki was able to find us a lovely room as our plans changed and we needed to stay longer. We loved the infinity pool, both for swimming and just looking at from the balcony. Ben was lovely to share missed episodes of our favourite TV series for our viewing pleasure. The grounds were impeccably kept and we appreciated the use of the BBQ. The only down side was the rooms were so nice, we didn't want to venture out much...but we did. Thanks for a great holiday!!!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jeni J about Edgewater Palms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bertiebug, Manager at Edgewater Palms, responded to this review
February 10, 2013
Jeni,

It was a delight to have you with us. We get a lot of pleasure knowing our guests have enjoyed their time at Edgewater Palms.... and we know you all did.

I know it may be a while but would love to see you all back here again soon.

Regards

Nicki
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Additional Information about Edgewater Palms

Also Known As:
Edgewater Palms Hotel
Edgewater Palms Paihia
Edgewater Palms Hotel Paihia
Edgewater Palms Paihia, Bay Of Islands
Address: 8-10 Marsden Road, Paihia, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Beach Business Center Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotels in Paihia
#5 On the Beach Hotels in Paihia
#8 Luxury Hotels in Paihia
#11 Family Hotels in Paihia
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Edgewater Palms
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