Beautiful location & accommodation but for 5 star SERVICED accommodation I wonder where the "service" is. For instance apartments are serviced every 3 days - ie after we leave. There are 3 of us sharing a 2 bed unit yet there are only shampoos etc for 2. Wifi costs $20 yet was free at, for example, Best Western Rotorua which cost approx one third of the price.there are only 2 chairs on the balcony so we have to drag out a less comfortable dining chair when we want to sit outside. All this would be acceptable in a less upmarket establishment but all these little niggles take the gloss off something special.
Chris Thompson

After booking for only two nights, we stayed eight nights during one of the busiest times of the year. Our experience at Edgewater Palms MADE the trip in so many ways. The hosts, mother-son duo, Nicki and Ben, looked after us like old friends. Imagine my surprise and delight when all the necessary kitchen tools needed to make pavlova were delivered to our door on Christmas eve, courtesy of Nicki. Even though the hotel was fully booked every night we were there, Nicki was able to find us a lovely room as our plans changed and we needed to stay longer. We loved the infinity pool, both for swimming and just looking at from the balcony. Ben was lovely to share missed episodes of our favourite TV series for our viewing pleasure. The grounds were impeccably kept and we appreciated the use of the BBQ. The only down side was the rooms were so nice, we didn't want to venture out much...but we did. Thanks for a great holiday!!!

We had a one bedroom apartment at Edgewater Palms for 6 nights and it was not long enough. The location is idyllic, literally a stones throw from the beach and the view every morning from the balcony amazing : the blue sky and waves lapping on the sandy beach.
The apartment was well equipped, spotlessly clean and comfortable and staff so incredibly friendly and eager to assist in any small requests and local knowledge ; they even organised a hair appointment for me at the local hairdresser.
There was a bit of noise on a couple of nights as its so near the beach, but when the air conditioning is installed later this year, outside noise will be inaudible.
The pool, though a little chilly, is the ideal alternative to the sea and sand opposite and the pool decking a perfect place to lounge away a sunny afternoon once you have had a morning of trying some of the many fabulous walks, bike runs and sailing nearby.
A real find!

We recently stayed 3 nights in a one bedroom apartment and were disappointed especially after just having stayed at the Hilton Hotel @ Lake Taupo which accurately represented itself as a 5 star property. These apartments are rated as 5 star - and very over rated.