Very average hostel completely spoilt by dishonest managment. We were last in the kitchen one night cleaning up and the staff came in to close up. We left a couple of plates and a pan with our groceries to clean up the next morning before checking out. However, by morning someone had done them. On check out we were told they had played the video camera back to see who hadn't finsished washing up (are we school children?). I explained why we had left them and that we were to finish them off the next morning but they said they would have to fine us. I told them that this was disgraceful and that I was not paying.
A week later $50 was taken from my bank account by this hostel. I contacted the trading standards commission in NZ and although they stated that the money should not have been taken without consent they had no power over this sort of issue. They also said we were not the first to complain about money being taken from our bank accounts by this hostel. Maybe this is an issue for the Police.
If you really have to stay here make sure you use a credit card so that you can claim back on the cards insurance scheme if they rip you off. But really, there are much nicer places to stay if you book in time.
To the management: theft aside, I can not understand what sort of business risks losing repeat customers and recommendations, especially in these times were internet review sites are readily used. How desperate are you?
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