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“Wasp” 3 of 5 stars
Review of Scenic Hotel Bay of Islands

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Scenic Hotel Bay of Islands
4.5 of 5 Hotel   |   58 Seaview Road | Paihia, Paihia 0247, New Zealand   |  
Hotel amenities
Ranked #20 of 44 hotels in Paihia
Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
“Wasp”
3 of 5 stars Reviewed April 5, 2013

Room was clean and roomy but dark, lighting not that good and no parking near this unit block,meant having a 50 metre walk from the car was a minus as it rained in the morning,Staff were very good and helpful

Room Tip: Get a lesser room where you can have your car handy for convenience of unload,load and going off.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graeme H, General Manager at Scenic Hotel Bay of Islands, responded to this review, April 9, 2013
Thank you for your review after your recent stay at Scenic Hotel Bay of Islands. As you note it is unfortunate that some of our deluxe rooms are a short walk from the car park and doubly unfortunate that you arrived on one of the first rainy days in about 3 months! The weather is about the only thing we can't control. We are working on the lighting in the rooms as I write and are 75% through a project to rectify this problem. Other than that we are pleased you found the staff helpful and obliging. Regards Graeme Horsley General Manager
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305 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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  • English first
  • French first
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English first
Hamilton, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

Really enjoyed the hotel and the staff during our stay over 5 days. Very helpful, would wash our baby's bottles and cups in the morning. Great having a laundry with young kids. Close to the action in Paihia and the pool was excellent given the hot autumn we had. Would have liked a spa but we managed with the excellent shower. Room was more than adequate for our needs. We booked over easter so we did request a family room if one was to become available but they were fully booked and we managed fine. 3G access was't great in our room but we didn't really need it anyway. I would recommend staying here again - breakfast was wonderful every morning and after going to lots of restaurants I can say that this hotel had the consistently cleanest high chairs of any restaurants we have eaten at over the years. Ka pai - ka nui te mihi mahana ki a koutou nga kaimahi o tenei hotera.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graeme H, General Manager at Scenic Hotel Bay of Islands, responded to this review, April 8, 2013
Tena koe Jeanne - thank you for your kind review after your recent stay at Scenic Hotel Bay of Islands. We are all very pleased that your stay was to your satisfaction and that we provided you with good family accommodation. Really pleased to read about the highchair! - it is those little things that make a big difference when travelling with children. Kia ora - Graeme Horsley General Manager
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North Shore City, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

What an amazing place to stay. The staff are a true credit to this company. Book in time is usually 2pm but as we had arrived in Paihia early checked to see if we could check in early. They checked to see if our room was ready and the n told us we were welcome to arrive at any time. My boyfriend had to leave due to a family emergency but the staff made me feel special and I didn't really feel like I was by myself. Paulo in the bar kept me entertained and made fantastic cocktails. The food was superb and when ordering room service was quick to arrive and hot. The next morning I had to get to the maritime centre to catch an overnight cruise. It's not that far to walk but with a hand in a splint and a suitcase to handle, not to mention a little bit of drizzle it was a slightly daunting task. When I asked at the front desk if they could call me a taxi, the girl (I think her name was Thia?) said no, but that she would drop me off. Absolutely outstanding service and I really felt they went over and above what a lot of other places would have done. Will be staying there again on my next trip to the Bay of Islands.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Graeme H, General Manager at Scenic Hotel Bay of Islands, responded to this review, April 1, 2013
Thank you for your wonderful feedback after your recent stay. I am very pleased that your stay, even though your boyfriend was called away, was to your total satisfaction. I will pass your comments on to Paulo and Thais as they are natural hosts and enjoy looking after our guests to ensure the best possible stay. We look forward to seeing you again in the not too distant future.
Regards Graeme Horsley General Manager
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St Ives Cornwall
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 23, 2013

We booked this hotel through bokings.com after looking on the internet at quite a few motels/hotels in Pahia... I decided on this one as there was Wifi and a guest laundry...
We had been travelling about for some time and would need to do some laundry....
We arrived about lunch time, as most of the other reviews mention, the welcome was lovely.....
SARA checked us in and could not have been more helpful....
Our room 813 was everything one could wish for, with a balcony overlooking tropical type gardens....This block was a little way from the main building but even umbreallas are provided in the wardrobe for use in the rain!
Very quiet...More than adequate teas/coffees and cups etc..mini bar/fridge...
2 Queen beds large flat screen tv, and Wifi access - although this did cost $10 for 24 hours...but cheaper than some places we had stayed and very quick easy to work from the room.....
Staff were SO helpful and polite.....
Everything is thought of, there is hand wash detergent, iron, ironing board provided in room and many toileteries - laundry (not very far from our room) very easy to use... When travelling around for weeks some people need to do washing!
I had an issue where my purse and i phone had fallen from my rucksack on the walk out, and when we reached reception they could not have been any more helpful...luckily phoning the police for me and someone had handed it in at the local liquer store!!! phew!
We only ate breakfast one of the days, they finish serving at 9.30..., but very nice and the waiting staff lovely... We had a buffet one night, plenty of choice and A la carte another night, all lovely.
We will be back here again the next time we go to Paihia....
Such a nice relaxed feeling about the whole property.....

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graeme H, General Manager at Scenic Hotel Bay of Islands, responded to this review, April 1, 2013
Thank you for your review after your recent stay at Scenic Hotel Bay of Islands. We are very happy that you found our amenities and service to your satisfaction. The team here are always pleased to read that their performance is appreciated by our guests and that this adds to the quiet relaxed atmosphere you mention. Hoping to see you back with us one day!
Regards Graeme Horsley General Manager
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Ipswich, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 22, 2013

We stayed for three nights from 25/2/13 and booked our two bedroom Unit through ANZCRO in Australia, and were pleasantly surprised with our Unit, it is very modern, clean and the beds were very comfortable. The reception staff on arrival were very nice and nothing was too much trouble, a porter was organised to take our luggage to our room, and this really helped us after our drive from Auckland. It was great to get the newspaper to our door each morning. The second bedroom where the two single beds are felt a little cramped, but met our needs. The bathroom was airy and modern, and great water pressure and nice hot shower. The room is open plan style with the Flat Screen TV on the wall where the queen bed is in the main area of the room. There is a mini bar fridge, and when we needed ice with our drinks of a night time, we went down to the kitchen and the staff gladly gave us some ice, which was really appreciated. This hotel did not have a toaster in our room, if you did not plan to use the Restaurant for meals, this is a problem, as we wanted to make own toast for breakfast, but the staff did advise the kitchen would toast our bread for us if we wished. We felt that for a Unit for 4 people the main room did not have sufficient seats for all, and some of us had to sit on the bed, but this is only minor issue, and over all it was a really great stay, very quiet, clean and efficient hotel, thanks to all the staff for a wonderful stay. Russell S, William S & Carol M.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graeme H, General Manager at Scenic Hotel Bay of Islands, responded to this review, April 1, 2013
Thank you for your review after your recent stay at Scenic Hotel Bay of Islands and we are very happy that you found the accommodation to your satisfaction and that we helped make your stay in Paihia an enjoyable one. Regards Graeme Horsley General Manager
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Vancouver, Washington
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed March 20, 2013

I booked a Bay of Islands package through AAA which included 2 nights at this lovely hotel. We arrived tired and weary after a long bus ride from Auckland and the staff was so incredibly kind and gracious to us, it immediately calmed us and we knew we were in the right place.

However we were given a very nice but not air conditioned room in the back of the hotel. Although there was a stand up fan in the room, we were very disappointed especially since I had previously checked their website which said they have a/c. The very kind gentleman, Albert, who helped us with our luggage told me that they do have some air conditioned rooms so I thought I would just ask to be moved into one of them. Our lodging was prepaid so I am sure our package included the room with no a/c, but probably because they were not totally sold out, and also because the staff was so fabulous, they agreed to put us into a room with a/c. It took a few minutes since they were in the process of cleaning most of those rooms, but we were given a lovely room with a/c (a special thank you to the front desk staff for moving us!!!). My husband really enjoyed the balcony.

The rooms are appointed very nicely and the beds are very comfortable! The bathrooms are large and very clean with lots of towels. There is a large flat screened TV and also a little wet bar area with a mini-fridge. If you want ice, the same person who helped with our luggage (Albert) brings it up to your room. Immediately Albert caught on that I like ice and would bring 2 buckets for me, one that I could put into the mini-fridge to have for later. I really appreciated that!

There is a restaurant in the lobby of the hotel. We didn't eat breakfast there but we did have dinner there one night. The staff there is equally kind and efficient even as they got busier and busier.

Interesting side note: We charged the meal to our room bill but there was no place on the check to add a tip, which we thought was unusual, so we left a $5 bill on the table. The next day I got my nails done at a salon and asked the nail lady about how to tip in restaurants since there is no place to add it when using a credit card, and she explained that tipping is not a normal thing in New Zealand and that even if you leave cash, most places will donate that to a local food bank or some other local organization. So if you are not familiar with this, just be aware that unlike in the US where tipping is expected just about everywhere, New Zealanders believe their salary pays them to do a job well done. However it should be mentioned that NZ wait staff typically makes about $16/hr which is far more than US minimum wage.

I am not familiar with the Scenic Hotel chain, but if I travel to the Bay of Islands again I will definitely stay there. I also will look for their properties when traveling to other countries. We were treated so graciously and everyone was so friendly - despite initially getting a non-air conditioned room, everything else was absolutely perfect.

Just always clarify what kind of room you get when booking a package.

Kudos to the front desk for being so accommodating and kudos to the hotel for employing such awesome people!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graeme H, General Manager at Scenic Hotel Bay of Islands, responded to this review, April 1, 2013
Thank you for your review after your recent stay at Scenic Hotel Bay of Islands. I am pleased to read that the staff concerned were able to make your stay that much more enjoyable by upgrading you to a room with A/C. I am also sure that Albie will be very pleased with his contributions!! We are very happy you enjoyed the hotel and look forward to your possible return in the future. Regards Graeme Horsley General Manager
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Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

I was treated respectfully from the moment I arrived, and the service was faultless. A porter was sent to help me with my bags, which was a great relief as my room was up a flight of stairs. The rooms have a motel style from the outside but look like a posh hotel room on the inside. I liked the fact they had put the separate shampoo, conditioner and shower gel bottles already in the shower for you, instead of having to take them in yourself. The bed was comfortable and I had no noise issues. There was even a hifi in the room, although I didnt actually use it. I ordered dinner in my room, which came quickly and was utterly delicious - top quality food.The only thing I could fault was that one of the three face flannels was a bit dirty, but as I was on my own I just used one of the others.

Room Tip: I was in 310, which was quiet, and on the first floor (also top floor), so away from the cars parked...
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graeme H, General Manager at Scenic Hotel Bay of Islands, responded to this review, March 20, 2013
Thank you for your kind review of Scenic Hotel Bay of Islands after your recent stay. Myself and the team are pleased to hear that everything was to your satisfaction but do apologise for the standard of the one face cloth - we will ensure that close scrutiny is given to this area in future. Hopefully you will return to the Bay of Islands again and we look forword to the opportunity of providing your accommodation needs once more.
Regards Graeme Horsley General Manager
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Additional Information about Scenic Hotel Bay of Islands

Address: 58 Seaview Road | Paihia, Paihia 0247, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Paihia
#16 Family Hotel in Paihia
#16 Luxury Hotel in Paihia
#17 Romantic Hotel in Paihia
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Scenic Hotel Bay of Islands 4.5*
Official Description (provided by the hotel):
Scenic Hotel Bay of Islands has a sub-tropical resort ambiance, with island-influenced architecture, beautifully landscaped grounds and light airy rooms. Situated at the entrance to the seaside town of Paihia, it’s a pleasant stroll into town to access the main wharf, visitor activities, fine dining and shopping. Whether you are here for business or pleasure, the relaxed atmosphere of Scenic Hotel Bay of Islands will melt away your stresses in moments. The entire property has been extensively refurbished and expanded, and the attention to detail will impress you. As our guest you will enjoy: A choice of accommodation styles including standard, superior and deluxe rooms. Beautifully presented guest rooms, with earthy tones, splashes of colour, and quality room amenities. Excellent hotel facilities, including swimming pool, ample parking, wireless Internet and comprehensive conference facilities. Quality, relaxed dining and socialising in our licensed restaurant, and lounge bar. Easy walking access to Paihia’s main wharf, shops and local attractions. Our lush sub-tropical gardens, with water features and feature lighting, are attractive and relaxing by day and night. ... more   less 
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Also Known As:
Scenic Hotel Paihia
Scenic Hotel Bay Of Islands Paihia

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