This 9 room motel located about a mile from the actual beach area is great for a mountain goat. The manager, Barbara, is very sweet and tries to be helpful. In fact, because we were booked in room #9 at the very end of the building, she allowed us to park in the space reserved for unit #2. Visualize a building half way up a hill with open carports under each room. The access to the rooms is via a steep wooden staircase or by walking up a steep driveway to the rear of the building where there is a continuous patio running behind the units. After dragging our three roller bags (we were packed for 3 weeks and 2 climates, plus a wedding) up the hill (Barbara helped) we then dragged them down the patio to room #9. Since I am handicapped it was a real chore. She wanted us to do the reverse when we left and would not allow us to back up the driveway along the building that we dragged the bags up so that we could load them at the patio level. The room was fine but not anything special. Not much of a view and a long way from the beach by foot. The weather was perfect so there was a nice cool breeze, but had it been hot, there would not have been adequate ventilation. There was inadequate water pressure in the stall shower. We had a sitting area (with an extra bed) as well as a decent sized bedroom. There was also sufficient closet space and the rooms were clean. Wi-fi was available at no charge. As nice as Barbara was, we will not return to this facility. There are so many more in the area.
There are only 9 rooms all up the hill and on the second level.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello Dick, thank you for taking the time to post a review. It is disappointing to read that you feel the property is for mountain goats.
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However, we have a wide range of people visit and all of them manage our access well.
We do check with guests who specify they are likely to have difficulty with access, and in some cases I turn bookings away, if we cannot meet requirements. Unfortunately, I only got a request for lower floor and extra pillows, and at no point was I advised that you would have mobility issues.
I did upgrade you to the one bedroom, at no cost to you, from the studio as I thought the extra space and furniture in that room would be better for you.
I do have to say we have excellent showers, and high pressure and we are less than 2 mins walk to the nearest beach, and I regularly explain to people how to gain beach access. There are many beaches in Paihia, not just the ones in town.
With regard to parking to load up your car, I did say, I did not want you to do that, as the area
you wanted to do that from is not a safe parking place for a vehicle.It is too narrow, and opening doors or trunks on a slope is not safe, as they usually slam shut. I did notice that you were not happy with me politely saying, I did not want you to do that, and as you say you are physically impaired, so from a safety aspect I made a decision, that this would not be a suitable thing for you to do. That is my job. I do not let anyone park in that area.
Thank you for your positive comments, regarding myself and the property.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.