The setting of this resort is lovely, beautiful views and plenty to keep the family busy. Unfortunately the management was not so great. We were camping and enjoying the evening when we were yelled at from a balcony by the owner at 930pm for being too loud. We had 5 kids asleep in tents that we didn't want awake so were definitely not loud, her comment 'don't make me come down there' made us feel most unwelcome. Our second day followed similar pattern when in the middle of watching rugby in the bar (same lady) came and turned tv over and said we always watch the news at 6pm. There was no one else in bar so struggled to follow her logic. We stayed 3 nights and during that time I don't think the toilets were cleaned. There was a horrible smell and they were very dirty. While free and warm it was almost unbearable to be in there. It wouldn't take much effort to keep clean especially when staff spent a lot of time sitting around in sun. It's a shame such a beautiful place was tarnished by this. Management need a good dose of old fashion customer service training.
- Also Known As:
- Haruru Falls Hotel Paihia
- Haruru Falls Hotel
- Haruru Falls Resort Paihia, Bay Of Islands
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