Bought a voucher from GrabOne, and thought we'd try a new place for a change. We've been to Paihia several times and stayed in pretty nice places, so we thought we'd give this one a try. Rang twice and couldn't get hold of anyone to make a booking, so left messages, and no-one returned the call. Finally got hold of someone to book, was told the weekend we wanted was not available for the GrabOne allocation. Couldn't help but feel we were less important because we bought a voucher.
Staff were apathetic at best. Zero customer service. We got a room with 2 single beds; you'd think if they saw a couple they would try to change it to a double bed room.
The room was tired, the bathroom was worse. The vinyl floor is a relic from the 70's and felt and looked grotty. The single beds were pathetically soft.
We tried not to let the accommodation ruin our weekend, but it's hard to ignore that it has tainted our time out somewhat.
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- Also Known As:
- Haruru Falls Hotel Paihia
- Haruru Falls Resort Paihia, Bay Of Islands