I was impressed when I walked into my room upon arrival. The staff were friendly and the room was clean and well appointed.
However the next day I was less than impressed. I read the card that was in my room. It stated that if I placed my towel/s in the shower they would be replaced and the bed would be made regardless of my linen choice (new linen or existing - I didn't need a change of linen). Upon my return I found my bed unmade, my towel that I left in the wet shower hung up, my bin emptied and the cups I had used left behind. I have never had such poor and inattentive house keeping. TV only had 3 blurry channels.
We were only allowed cold items at breakfast as the hot option were an additional $10 (I saw other guest who had paid for the hot option and had nothing available upon there arrival).
Although I was on contiki I still expect the same level of service that other guest get (although I'm not convinced their service was any better). I would never return/ recommend as I'm not sure of the service I would get.
It's a pity considering it is a wonderful location

I stayed here for two nights whilst on a contiki tour, and found the hotel quite pleasant. The hotel staff were really friendly and accommodating. The room, whilst basic, was clean and had everything I needed. The bathroom was really spacious and clean.

The breakfast was decent for a continental style buffet... there was even fresh fruit!!

The laundry services were reasonably priced too.

No complaints, and I would stay here again.

We booked this hotel while backpacking as it was actually cheaper than a double room in a hostel. The location was a ten minute walk from the seafront which was fine. The room was very big with a double bed and a single bed. There was a fridge and tea/coffee facilities in the room. We used the guest laundry which cost $2 each to wash and dry. There was a swimming pool and hot tub but we didn't use them. One small niggle was that the maid left the curtains open so anyone could see right in to the room. Otherwise a very pleasant stay and we would return. 

Booked the hotel for 1 night stay during my North Island tour.

We tired after a long drive , reached the hotel at 10.30pm and had friendly staff wait up for us and give us the room keys – Impressive
Got into the room, found an old plasma box ( TV) which had only 3 channels ( Doesn’t matter as we didn’t go to watch TV)
There was a big spider on the wall and I Couldn’t take my eyes off it. Suddenly my cousin, who apparently is a dentist screamed at the top of her voice and pointed at a COCKROACH that was crawling on the wall right behind a portrait of our bed.

I picked up the phone , called the reception and told them about the “creepy creature in my room”, the same friendly staff came up running in minutes to rescue me. Gave me a cockroach repellent spray. HAHA!!

I went down and all the friendly staff head home “Nite nite”
All they could do is change my room . Apparently I couldn’t sleep all night so I sat up watching TV ., yeah correct those 3 awful channels.

Next morning wanted to charge my camera, and took it out of the bag & to my surprise a cockroach jumps out of the bag & crawls under the bed.
Next thing was me taking a shower, and checking out in no time.

Next time all I am going to stay is at a 5star hotel ,don’t mind spending extra bucks , but do mind wasting my time on creepy cockroaches.