Booked the hotel for 1 night stay during my North Island tour.
We tired after a long drive , reached the hotel at 10.30pm and had friendly staff wait up for us and give us the room keys – Impressive
Got into the room, found an old plasma box ( TV) which had only 3 channels ( Doesn’t matter as we didn’t go to watch TV)
There was a big spider on the wall and I Couldn’t take my eyes off it. Suddenly my cousin, who apparently is a dentist screamed at the top of her voice and pointed at a COCKROACH that was crawling on the wall right behind a portrait of our bed.
I picked up the phone , called the reception and told them about the “creepy creature in my room”, the same friendly staff came up running in minutes to rescue me. Gave me a cockroach repellent spray. HAHA!!
I went down and all the friendly staff head home “Nite nite”
All they could do is change my room . Apparently I couldn’t sleep all night so I sat up watching TV ., yeah correct those 3 awful channels.
Next morning wanted to charge my camera, and took it out of the bag & to my surprise a cockroach jumps out of the bag & crawls under the bed.
Next thing was me taking a shower, and checking out in no time.
Next time all I am going to stay is at a 5star hotel ,don’t mind spending extra bucks , but do mind wasting my time on creepy cockroaches.
They are still under construction!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 20, 2013
Your experience was unfortunate and I apologise for the discomfort you felt.
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Our utmost endeavour is to ensure the comfort of our guests. We do this by ensuring our facilities are thoroughly clean and by offering an exceptional and friendly personal service.
Regretfully, occasionally and fortunately rarely, insects will get into a property and, in my experience they are not selective with respect to the star rating of a hotel.
Nevertheless, our mandatory room check prior to guest arrivals should eliminate events of this nature and I have implemented a cross check of this duty to minimise the risk of a reoccurrence.
I’m sorry that our efforts in trying to mitigate the problem at the time did not meet with your expectation.
I trust that the nil charge for the room was some compensation and, I hope we have the opportunity in the future to host you again and provide you with a happier experience.
Please don’t hesitate to contact me directly if you wish to discuss the matter further.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.