Since the time we entered the motel, there was a warm vibe attached with this place and we knew that we had made a good decision of choosing Cook's Lookout over some of the cheaper options in the town centre. Norm and Shelagh were very welcoming and gave us a room with the best possible view. The motel is located 7 minute drive from the town centre and if you are looking for a quiet ambience in Paihia, look no further. The rooms are placed in a manner that provides a lot of privacy and are quite big and clean. The swimming pool is heated to a warm 38 degrees and the motel provides a complementary wi-fi internet service. During our stay, the hosts was going for a dinner together, and they dropped a note with their numbers in case of any need. I thought it was very thoughtful of them and was quite touched. They were also quite eager to provide any information about Paihia in general and helped us even with our next destination. Thank you for making our stay so comfortable.