OK, I'm the type that books in advance, so I already knew how much the tour costs per adult and children etc. I travelled with my hubby and our 5 & 1 year old this weekend just to get out of the city. I booked direct with the office the same day which was great, and the desk operator was very helpful indeed. While waiting for the cruise ship to come to dock we were behind a family which included 3 children (probably autistic and 2 in wheel chairs) ahead in the line of us. We arrived 15mins before the cruise. These people must have been waiting at least 30mins. When the guy comes up the ramp to check tickets and let people on board instead of grabbing their tickets and letting them on board first he didn't even acknowledge them. Me and my husband told him they were first but instead he so casually helped someone who pushed their way ahead of us even??? Go figure!!! Rude of him to say the least, he could've been waiting to let everyone else on board, but I highly doubt it. He didn't even talk to them.
Other then this terrible service, the cruise was well worth what they charge. Because we had our little ones I think 3 hours confined to a catamaran was more then enough for them. The conditions were perfect and we saw plenty of dolphins and fish.
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