Picked this restaurant as it ranked number 3, unfortunately I don't think it should be ranked that high at all. Time between sitting down to getting drinks then our meals was quite long. Description of menu was great, food that was presented was certainly not. Garlic bread tasted stale, chicken was bland and luke warm, salad was drenched in oil, fries weren't cooked and the steak looked terrible. Not to mention the tiny piece of fish on half a plate of mash. Overall very expensive meals of poor quality. Plus the tree decorated room was a bit weird and didn't really fit the restaurant at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 28, 2013
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I am really disappointed to read that you did not have a good experience at our restaurant. I was disappointed to hear that the service and food was not up tour usual high standard. We want our guests to leave happy and if you had let us know on the night we could have rectified the situation as soon as possible.
I will be speaking to my kitchen team and front of house team about this and would be grateful if you could send more information to us about your experience to email@example.com. Can you please let us know what evening you came and what time. Again I apologise for your experience and would love it if you came back and tried us again so we could impress you more.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.