We arrived at Wally's to be told that our room, which we reserved the previous week - was INTENTIONALLY given away.
Yes, you read that right, intentionally. I've traveled to 18 countries and I've NEVER had that happen to me!
As we attempted to understand the situation from the owners point-of-view (we were beside ourselves with anger) he said, 'Look you're later than I expected and I need a full hostel, you're out on your own.' When we asked about the policy of the customer always being right, we were treated to a lecture on how that's not how to run a successful business. We would have found that absolutely comical, if we weren't so angry; this guy obviously had no idea who he was talking to!
So, what can you do? It was the Saturday of Harvest Hawke's Bay Wine Fest and we were without lodging. The owner had his full hostel and we're on our own. At that point, he'd won. Luckily we found a place at Westshore Holiday Park, but this experience left a terrible taste in our mouths. Especially since Kiwi's have tended to be so nice in the 5 months we happily visited their country.
So, for the sake of a couple of fellow travelers, please boycott this place. This "guy" (I shouldn't even give him the respect of calling him owner or manager) shouldn't be allowed to bully people around like this. I would recommend instead Archie's Bunker, just down the street or Westshore Holiday Park which have very nice cabins for just a bit more. Give one of those a try instead, you'll be better off!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.