I recently stayed here in one of the "suites" paying $250 a night. When we arrived there were old nuts and reminants of food all over the hotel and it generally looked as though it hadn't been cleaned. The bath had hair in it and the beds had springs poking into your back. We opted for the fully equipped kitchen which came complete with no tea towel, dishwashing soap or sponges and as a result had to buy my own cloths. Although the room wasn't very clean, the cleaning staff were very friendly and nice. Absolutely cannot say the same for the rest of the motel staff. You are greeted by a rude receptionist and super proffessional manager who you can hear in the back room verbally abusing someone on the phone. When it came to payment they messed this up and lost our initial credit card charge and then proceeded to take a double charge as a bond (I believe this is normal however you are meant to make people aware of this in the case that I may not have had $1500 on my credit card to spare!) After enquiring about the payment issues I was promised a call or email back which never came. I just called to follow up and not even a simple apology for not following up however a pathetic excuse of 'we have been very busy' proceeded by a disgusting attitude when I expressed that it was not great look. Top customer service guys. An absolute joke to call yourself a "Hotel" and by my experience and some of the other reviews it's phenomenal you are still in business.
- Official Description (provided by the hotel):
- As a luxury hotel situated in the popular, exciting inner harbour area, the Bluewater Hotel provides a first-class stay in Napier with dazzling views of the marina,located in the rejuvenated Ahuriri quarter, is the perfect place to stay in Hawke’s Bay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Agoda, Priceline, Tingo, Hotels.com, HotelsClick and Venere so you can book your Bluewater Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.