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“A special place to celebrate a special birthday” 5 of 5 stars
Review of The County Hotel Napier

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The County Hotel Napier
5.0 of 5 Hotel   |   12 Browning Street | Hawkes Bay, Napier 4015, New Zealand   |  
Hotel amenities
Ranked #3 of 47 Hotels in Napier
Auckland Region, New Zealand
2 reviews
1 helpful vote 1 helpful vote
“A special place to celebrate a special birthday”
5 of 5 stars Reviewed December 16, 2013

It was raining when we arrived at the County Hotel but we were warmly welcomed by Fiona. It was a lovely surprise to learn that our room had been upgraded and we were to stay in the 'Huia Suite'. Whether Fiona knew I was celebrating a 'big' birthday or whether it was because we were booked to stay for four nights this upgrade was much appreciated. I was even more astounded when I saw 'our room' - the suite had a large modern bathroom with spa bath and view of the atrium, a separate bedroom, and large lounge & dining room which opened out on to a large terrace. Everything was clean and tidy and tastefully decorated. We had a large terrace and we used the outdoor furniture on a number of occasions - a lovely place to sit and watch the world go by while enjoying the warm weather and sampling some of the local wine. The location of the hotel was excellent with one of the main shopping streets, Hastings Street, just around the corner, the Museum and Arts Centre right across the road and the sea, the fountain and iconic statue of 'Pania of the Reef' at the end of the street. We did not have a car with us but there was plenty to do within walking distance of the hotel. The location of the County Hotel is excellent and I was pleased we were not staying on busy Marine Parade. I was particularly surprised to see logging trucks and large trucks carrying containers using this road to get to the port. Yes, the port was there first but there is an alternate route and if the 'powers that be' want to attract tourists to the area the trucks should use the other route. We did enjoy a few meals at the Masonic Hotel however the proximity of that hotel to Marine Parade would put me off staying there. The location of the County Hotel is preferable. It is much quieter.
We celebrated with a bottle of bubbly in the Churchill Bar on the first night and the service was excellent. We then had dinner at Chambers Restaurant and I would rate the food as very good. The service was excellent. We ordered the continental breakfast on three mornings and I would rate that as very good especially the fresh fruit salad & homemade yoghurt. On the last morning I ordered scrambled eggs and they were disappointing - they were overcooked & the two slices of toast that accompanied them were not buttered.
The County Hotel has a very English 'feel'. Several of the staff we encountered were English - in fact it took me several days before I realised which one was Chris i.e. the owner! Everyone on the staff was very helpful and friendly and appeared to 'muck in' to get done whatever needed doing. The furnishings, the wood panelling, the Library complete with long polished wooden table set with glasses and port in the decanter - and the Rolls Royce parked across the road - all contributed to the ambience.
My only concern during our stay was that we could hear the occupants in the adjoining room, 'Kotuku'. We could hear them talking and also their music. I was a little concerned they might be able to hear us using the bathroom! This is probably unavoidable in a hotel that has been created in a building that was once offices and council chambers. Fortunately we were able to close our bedroom door to get some peace and quiet. And, they only stayed one night!
All in all we had a most enjoyable stay and I hope that we will have the opportunity to stay at the County Hotel again in the future. Next time we will drive to Napier rather than fly and spend a bit more time exploring this beautiful part of our country.
The hotel is a credit to the owners. It was very special to stay in a building that survived the earthquake and has been so lovingly restored. I especially liked the old safes that remain 'in-situ' - the one in Chambers Restaurant being used as a cellar and the one on the second floor being used by the cleaning lady as a storage cupboard.
Thank you all for helping making my big birthday so special.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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375 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Wellington, New Zealand
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 10, 2013

What a refreshing, refined respite my friend and I had at the lovely County Hotel. Warm, friendly staff and quiet, cozy yet well-appointed rooms made this our most memorable hotel /restaurant experience thus far on the North island. We loved the contrast of period Art Deco decor and the quirky quotes of Winston Churchill on the walls. very creative! It's a great location with handy guarded parking. We will never forget Steph who literally bent over backwards for us, and of course Chris and his wild dogs, who is full of surprises!!! Thank you, Chris! You 're the best!
Signed, Jan and Deb , the California CooCoo girls

Room Tip: Loved our Kea room. Quiet, tucked away at top of first level stairs and close to library for a free...
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, Massachusetts
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2013

We absolutely loved the County Hotel. Gorgeous old building in the heart of downtown Napier that survived the 1931 earthquake and is thus one of the few buildings not in the Art Deco style for which Napier is famous. The rooms were beautiful, full of period pieces, right down to the rotary telephone. To round out the authenticity, there was a help-yourself decanter of port in the library, and the walls in the bar were decorated with Winston Churchill quotes. Service was outstanding. There was free parking and WiFi. Best of all, right across the street is the great New Zealand Wine Centre, and right next door is a terrific full-service laundry. What else do you need?

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mount Maunganui
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 1, 2013

Wonderful hotel, full of character. Very friendly and professional staff. They did everything to make our stay enjoyable. We enjoyed our aperitif in Churchill's bar, fabulous food In the restaurant and complimentary port in the Library before bed. What a fabulous escape. Highly recommended.

Stayed December 2013, traveled as a couple
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Auckland Region, New Zealand
Top Contributor
110 reviews 110 reviews
29 hotel reviews
Reviews in 46 cities Reviews in 46 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 1, 2013

Stayed here briefly, just one night - my room "Tui" was huge, well equipped and the personal welcoming letter on the bed a nice touch. Check in at reception was very welcoming and helpful and I specially liked been shown up to my room - loved the concept of the lending library and complimentary port decanter. Enjoyed several glass of rosé at Churchill's Wine Bar and a very generous, freshly prepared antipasto platter - on querying the dryness one of the roses the friendly bartender kindly offered me a tasting to compare the two - so professional. Check out was again personal and then later the same day I received an email thanking me for choosing to stay - with such personal attention to detail will definitely be returning - next time bringing friends with us to share this wonderful find.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
5 of 5 stars Reviewed November 27, 2013

We had a perfect weekend at the County Hotel. We found the staff to be warm yet professional. The decor of the room was elegant, perfectly maintained and clean. There was no unwanted noise. And we really enjoyed the location. We didn't need to drive anywhere - cafes, good coffee, restaurants and a nice wine/cold beer were all within a 2 min walk.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christchurch, New Zealand
1 review
5 of 5 stars Reviewed November 26, 2013

We stayed at The County Hotel over Labour Weekend to celebrate our 25th Wedding Anniversary. The room was large and spacious, the meals were excellent, and the staff very welcoming and helpful. The hotel is in the middle of Napier so very handy to shops, restaurants, bars and the sea. One of the best hotel stays we have ever had! We'll definitely return!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The County Hotel Napier

Address: 12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
Location: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Napier
#16 Romantic Hotel in Napier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The County Hotel Napier 5*
Number of rooms: 18
Official Description (provided by the hotel):
Retreat to the splendour of an Edwardian Boutique hotel inthe heart of Napier, the Art Deco capital of the world and the centre of the Hawkes Bay Wine Country. Experience the enchantment and elegance of former times with the comforts of today in a beautifully restored hotel. Faithfully refurbished as a boutique hotel in 1995 the County Hotel now stands as Napier's flagship Hotel. 18 luxury rooms ranging from grand to exquisite. ... more   less 
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Also Known As:
County Hotel Napier

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