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“Excellent Stay” 5 of 5 stars
Review of The County Hotel Napier

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The County Hotel Napier
5.0 of 5 Hotel   |   12 Browning Street | Hawkes Bay, Napier 4015, New Zealand   |  
Hotel amenities
Ranked #2 of 47 Hotels in Napier
Melbourne, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed May 13, 2013

This is a great old school hotel and we had a great time. Situated in the center of wine tasting mecca of Hawkes Bay it is the perfect place to start the experience. The rooms were clean and we slept great. Restaurant was ok, great wine selection, incredible pumpkin soup. Staff was excellent and always willing to help. Overall great experience and we will come back.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
FinandJen
We truly appreciate your generous compliments upon the hotel, our staff and the amenities our boutique hotel offers. Your review was a delight to read, thank you for taking the time to offer your comments.
We look forward to further delighting you with the County Hotel’s hospitality when you next return to Napier.
Warm Regards to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 12, 2013

As a seasoned traveller, the incredibly polarised reviews of the County Hotel on this website raised my eyebrows - people seem to either love or hate this hotel...
We stayed for two days late in April in the "Vice Regal Suite" or "Huia" Room. We booked though Wotif at a significant discount from the hotel's own website. The hotel is well located one block from the beach and one block from the town centre. Parking is available across the road from the hotel at a small additional charge.
The Huia Room is located in a corner of the top floor of the hotel with a north-westerly aspect. It has a bedroom, large dining/lounge room, large bathroom and generous balcony. The rooms are well furnished with a king sized bed, good wardrobe, large dining table, small writing desk, leather chairs and lounge. The bathroom had a nice single person spa bath and a small shower cubicle. The bathroom was clean and linens of good quality. There was a TV in both the lounge and bedroom and a well provisioned mini-bar. We found the fittings in the room to be in good condition and clean. The hotel's library (with complimentary port) was pleasant to visit. Service at reception was friendly and efficient.
There is some traffic noise from the street below and being an older building there is quite a bit of noise penetration between rooms, inlcuding through the closed door into the adjoining room. The noise from the airconditioners on the neighbouring room's balcony also penetrated. (n.b. I am particularly senstive to noise). On the positive side, the Huia room is at the end of a corridor and hence protected from elevator noises and foot traffic outside your door.
We ate in the restaurant one night. The price point is premium, and the food and service were very good.
Usefully, if you are in the middle of a longer holiday, there is a dry cleaner/laundromat right next door to the hotel.
This hotel was a pleasant change from the typical 5 star business hotels many of us spend too much time in. It is tough restoring an older hotel and keeping it in the original style. Our experience, in the room we stayed in, was very pleasant.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
Hello Sal from Down Under
It was a pleasure to read that you enjoyed The County Hotel, our staff and our hospitality! I am pleased you appreciated our Huia Suite & the atmosphere we have created in our boutique hotel. We look forward to further delighting you with the County Hotel’s welcome when you next return to New Zealand
Warm Regards
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Christchurch, New Zealand
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed May 10, 2013

If you are looking for comfort and excellent cuisine, look no further than the County when staying in Napier.
The people at the County ensure you have a pleasurable experience when you stay with them. Nothing is too much trouble as they set out to ensure a wonderful stay.

Room Tip: All the rooms are individual but all have lovely old world charm and comfort. The bathrooms are sple...
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, July 28, 2013
Good Morning Tom C
Thank you for taking the time to review The County Hotel, we appreciate your lovely comments. We look forward to further delighting you with The County Hotel hospitality when you should next return to the Hawke’s Bay
Kind Regards
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UK
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 8, 2013

Whilst appreciating that the hotel won't be to everyone's taste because of its heritage and Art Deco origins, given that this was billed as one of Napier's star attractions and a five star hotel, I'm sorry to say we were disappointed. After a warm and helpful welcome, our trip went downhill with a long wait for not particularly good food in the restaurant, an incorrect bill which was promptly sorted out, but shouldn't have happened in the first place and a mediocre breakfast. Our room was old fashioned in style which I don't mind, but the bed linen, decor and bathroom were tired to put it politely and given that it is five stars needs to be smartened up - it is perfectly possible to mix heritage and luxury, but this place didn't. A real let down.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, August 1, 2013
Ann H
Thank you for posting your review. I was pleased you enjoyed a warm, helpful welcome!
I am sorry to learn of your disappointment and that not all aspects of your stay met with your expectations on this occasion. We truly value our guest’s feedback and I have passed your comments on so that we may ensure that our normal high standards & amenities offered are consistent for every guest.
I do hope your trip to New Zealand was memorable.
Kind Regards
Fiona Booth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Too varied to say
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 4, 2013

We stayed three nights and our love of Napier continues! The hotel is old, therefore the stairs are creaky, the windows are finicky and the light switches are a little confusing but these are not deal breakers. We had the Kotuku room which is large with a huge bathroom. The bed was a king and had lovely quality linen. The bathroom has a separate jetted tub and shower. Also the room has a large deck (which could use a plant or two for ambiance) with a table and chairs. The hotel offers a library room which is large and cozy with a huge selection of books and a glass of port (complimentary). There were a lot of little touches which made our stay really nice, for example they give you fresh milk every day for tea/coffee. The manager suggested great restaurants and was super helpful. I asked him a billion questions all of which he happily answered. We will stay there again. In summary: great staff, great value, great location and great room!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, May 6, 2013
Good Afternoon
We truly appreciate your generous compliments upon the hotel, our staff and the amenities our boutique hotel offers. Your review was a delight to read, thank you for taking the time to offer your comments.
We look forward to further delighting you with the County Hotel’s hospitality when you next return to Napier.
Warm Regards to you.
Fiona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 29, 2013

We stayed two nights in tieke rm on 2nd floor. Room was true to ofer clean and tidy with comfortable bed.

Breakfast on day 1 took a long time and as we were heading to a funeral it was worrying. But the food arrived and was nice. Day 2 breakfast was prompt and again nice.

We left our suits etc in the room. The manager rang and then sent stuff by courier Charge was about cost. No problem no fuss just solved out problem

So happy to recommend it

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservation Manager at The County Hotel Napier, responded to this review, May 6, 2013
Good Afternoon
It was a pleasure to read that you enjoyed all The County Hotel has to offer our guests.
We are pleased you have received your items left in your room upon departure.
Thank you for choosing to stay on this occasion and we very much look forward to further delighting you with the County Hotel’s welcome when you next return to Napier
Warm Regards
Fiona Booth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 17, 2013

My wife & I are seasoned, vintaged travellers & to be candid not Art Deco fans but were prepared to be converted. Napier was at her prettiest on our arrival & it got better when we checked in to find our 2 night stay scored an upgrade to the Huia suite on the top level, complete with wrap round balcony & views of the majestic skylight from the spa bath. Christopher (Owner) welcomed us on arrival, arranged a small surprise birthday cake for my wife following dinner in the character filled dining room & even walked her to our car under an umbrella on our departure, the weather having changed overnight. We especially enjoyed the space, the period furniture, soft furnishings & appointments. The County Hotel was my wife's choice as a special treat while in NZ & we were reluctant to leave. It will feature, along with photos, in our post holiday report to family & friends. Thank you CB & Staff for all you did for these grey wallabies. And yes, Napier & the County did NOT disappoint!

Room Tip: Huia suite has a fabulous king sized mattress, a large bathroom with skylight views, a large wrap ro...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherNapier, Reservations Manager at The County Hotel Napier, responded to this review, May 6, 2013
Good Afternoon
Thank you so much for taking the time to post your point of view about our Boutique Hotel on Trip Advisor. We are delighted that you appreciated our Huia Suite and you also enjoyed the character and charm The County Hotel offers our guests.
We look forward to further delighting you with the County Hotel’s welcome when you next return to New Zealand
Warm Regards to you both
Fiona Booth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The County Hotel Napier

Address: 12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
Location: New Zealand > North Island > Hawke's Bay Region > Napier
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Napier
#16 Romantic Hotel in Napier
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The County Hotel Napier 5*
Number of rooms: 18
Official Description (provided by the hotel):
Retreat to the splendour of an Edwardian Boutique hotel inthe heart of Napier, the Art Deco capital of the world and the centre of the Hawkes Bay Wine Country. Experience the enchantment and elegance of former times with the comforts of today in a beautifully restored hotel. Faithfully refurbished as a boutique hotel in 1995 the County Hotel now stands as Napier's flagship Hotel. 18 luxury rooms ranging from grand to exquisite. ... more   less 
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Also Known As:
County Hotel Napier

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