Attitude of staff was disappointing. Poor customer experience in the hotel bar/restaurant on both evenings of our stay. Lack of customer focus. Customers turned away Friday due to "stock take." Advised bar closed early to keep noise at a minimum for guests at hotel, however following night a disco at private function continued to 12.30am. Saturday night bar manager was visibly annoyed at our arrival at bar prior to closing up. Staff very internally focused rather than customer focus. Very disappointed with staff attitude throughout stay at such a beautiful hotel.
- Also Known As:
- Masonic Hotel Napier
- Official Description (provided by the hotel):
- Napier’s best located Hotel, overlooking Marine Parade with panoramic views of the Pacific Ocean.Opposite Napier’s new museum “MTG” and The Art Deco Centre, the hotel is perfectly positioned for meandering around our beautiful city’s attractions and businesses.Offering true Art Deco character with a choice of 42 Suites, Studios and Rooms. The Hotel also offer a 2 bedroomed Art Deco Apartment.Guests enjoy FREE Wireless Internet plusa choice of bar and dining optionsincluding our hip new Emporium Eatery and Bar, a “World’s Best Bar”, serving delicious all-day sharing plates,locally roasted coffee, breakfast, lunch and dinner. ... more less
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