I have never written a poor review on Trip Advisor but felt compelled to so others would not make the same mistake we made! My husband and I had planned a peaceful night away and had booked this about 2 weeks prior to our arrival. We arrived to be advised that the night we were staying there was a Christmas work function of 100 people. There had been no effort to advise us of this at the time of booking or at all until we talked to those from the company whose function it was. We were advised it would not be a problem due to the "sound proofing ?!" and that it was to end at midnight anyway. The restaurant was therefore closed to us so we headed out for the evening ( thank goodness). We arrived back to find the party in full swing and so it continued ..
At 01:30 am I had to go down to the bar to request they turn the music off. The bar and function room is directly below the bedroom. Surely if a function is booked it is essential to at least inform the guests who are staying who are not associated with that function. Or maybe don't book out the rooms!
The breakfast in the morning was also terrible including stale bread ( I assume left over from the night before) It was left out on a side table and no effort made at all to notice us. The table beside us was covered in dead flies fallen from the chandelier above, and the floor needed a good vacuum. There did not seem to be a manger on site, and most of the staff seemed to be on university holidays.
I was most disappointed with this lodge having read previous good reviews. The beautiful old building cannot make up for the terrible service that is offered.
- Official Description (provided by the hotel):
- With an impressive history, Ormlie Lodge offers boutique accommodation, combining a little of Hawkes Bay's old world charm with contemporary design and modern day comfort. Ormlie Lodge has 6 luxurious rooms, each with an en-suite and all the modern amenities necessary. Breakfast is served continental style - either in the privacy of your own room or select an outside space, on one of the many spectacularly sunny days Hawkes Bay is known for. ... more less
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