It's been awhile since we stayed here and our reception experience did not make a great start to our stay. The woman on reception was almost overrun by guests and phone calls at the time we arrived. However simple eye contact, a smile and quick greeting such as "I will be with you shortly" would have made us feel like welcome and valued guests instead of yet another thing she had to deal with. What has happened to Kiwihost courses for people in hospitality in NZ? The units appear to have been refurbished and are still nicely appointed particularly if you are on level 2 or 3 with a sea view. The welcome basket containing juice, chocolate, cheese and crackers plus milk is a nice touch and one that has been part of this motel since it was built.
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- Also Known As:
- Shoreline Hotel Napier