Shocking service and accommodation - not what we were led to believe from website - dated house convered into 2 units. Couldn't contact owners by phone to discuss problems as they shut office early, 1 room had bunks instead of beds (6' teenager so would have never booked cheap rattly bunks), pillows stank of nicotine, sank through couch in lounge so legs were resting on frame, no coathangers, had to ask for hairdryer, no storage/drawers, room was not the one we requested and booked. Checkd out after 1 night (booked 3) and owner took extra night's accommodation against me expressly telling her she was not authorised to do so. Better service and room at a backpackers I think!!. Legal action underway.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
If only there were a site to review guests.. Disgusting behaviour, this person caused nothing but trouble from check in and continued to do so right through to a court hearing where she was trying to get her 1 nights cancellation fee refunded. The court dismissed the case saying I could of taken the full booking costs instead of just 1 night, which I knew but chose not to. The unit she booked was done on-line by her which goes directly to our computer system, this is the unit she chose. It has a Queen bed, two singles, a set of very normal bunks and a fold out sofa which is resonably new and have to wonder how or why she sunk through it? The 6 foot teenager had a choice of two other single beds and the fold out sofa, he did not need to sleep on the bunks, perhaps he wantted to? There were only four people in this unit which can sleep up to eight so there were beds to spare. Our laundry gets done by NZTS and is immaculately clean, the nicotine smelling pillow was never found by either myself or my staff. The hairdryer was in the cupboard where it should be and the unit has 2 wardrobes and 2 sets of drawers. The photo she took was of the back of the complex where guests were not supposed to be as it was getting sanded and painted, she did this to make the unit look bad but did not photograph the front which looks lovely surrounded by trees. We close our office at 9pm and our hours are on the door. This unit is very popular with larger families and teams and is often requested, however I realize it does not suit everyone so the following day I offered to move her to a newly revamped 2 bedroom unit with a King bed at no extra cost but she refused.
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