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“Great food, good service” 5 of 5 stars
Review of Thai Chef's Restaurant

Thai Chef's Restaurant
110 Taradale Road | Onekawa, Napier, New Zealand
06 843 4595
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Ranked #34 of 136 Restaurants in Napier
Price range: $14 - $20
Cuisines: Thai
Dining options: Reservations, Delivery, Late Night
Restaurant details
Dining options: Reservations, Delivery, Late Night
Auckland Region, New Zealand
Top Contributor
55 reviews 55 reviews
16 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Great food, good service”
5 of 5 stars Reviewed June 7, 2014

We saw this Thai restaurant while driving from Napier to Taradale and decided to try it out for dinner. It turned out to be a good decision. The food was excellent and service great. Price was reasonable too. The only thing I didn't like was the menu. It was very cluttered and the names of the dishes are quirly at best.

Visited June 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Visitor rating
    29
    26
    7
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Bangkok, Bang Kean, Thailand
Senior Contributor
23 reviews 23 reviews
3 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“best thai restaurant in Hawkes Bay.”
5 of 5 stars Reviewed May 28, 2014

because i have been there.
my family has been there.
i know the owners and staff.
and used to live right behind it.

  • Visited May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napier, Hawke's Bay, New Zealand
Contributor
16 reviews 16 reviews
9 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Always great food, but table service has slipped”
3 of 5 stars Reviewed May 3, 2014

Have been going here intermittently over several years, and the food is always excellent, with a great menu selection.
On the takeaway side these guys are always prompt and the food is fresh.
However the restaurant service has slipped over the years, particularly for larger groups. Some of the staff are friendly but there is sadly a lack of attentiveness - the basics are missed, like taking drink orders early and regularly (and for the group all at once) and delivering drinks to the table in a timely manner (wait an hour for a drink after chasing it up in between?). Basically if you don't work hard to grab their attention you don't get. Almost as if some in your group have byo then it is assumed that no one else wants drinks from the menu. I am sure the restaurant is missing serious cash here. Also other simple things like clearing plates promptly and methodically, offering desserts etc they don't seem to have it flowing.
Maybe it is because the last few times I have been it is part of a larger group, but this is a chance for the restaurant to shine, and make an impression to a lot of locals,, not ignore them.
I hope next time I go here the service has sharpened for the meal price you pay.

  • Visited May 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NattachaiChang, Owner at Thai Chef's Restaurant, responded to this review, May 5, 2014
Hi Jodi

Thank you for your comment and I will look at this more in dept.
the night that you were in , we had all big group parties in the restaurant at the same time e.g. 20 pp 15pp and all up over 100pp it will therefore delay in service as we were trying to finish one table at a time. We were trying hard to give our best service for every table but we just could not do all at the same time.

I would like to take this opportunity to offer you my personally apologies and hopefully we can provide you a better service next time.

Regards,

Chang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
21 reviews 21 reviews
10 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Such an Extensive Range of Thai Food”
5 of 5 stars Reviewed March 18, 2014

The Thai Chef was recommended to us by the hotel we were staying at and being a Saturday night we were lucky t get a table.
The menu is immaculately presented with an incredible choice.
Normally servings in a Thai restaurant are just enough but their dishes came with plenty of food.

  • Visited March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, Canterbury, New Zealand
Top Contributor
153 reviews 153 reviews
55 restaurant reviews
Reviews in 52 cities Reviews in 52 cities
49 helpful votes 49 helpful votes
“Good food, service and atmosphere”
4 of 5 stars Reviewed March 15, 2014

First time and would definitely return. Mid week and busy. However efficient friendly staff helped us with recommendations and good service. Reasonably priced good wines - very welcome. Heaps of dinner options. Fresh spring rolls contained minced pork - not my preference but still very nice. Coconut rice - yum. Prawns, scallop pad thai, duck curry, pork belly - all delicious. the 5th dish got missed but we couldn't have fitted it in. Rotis are thicker than used to but OK. All in all a good evening at a reasonable price

  • Visited March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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