We were a party of 14, prebooked for 7pm, on a night when the restaurant was not busy, so waiting 3 hours for our mains was totally unacceptable, particularly as most of our party did not have entrees so this was their first food for the evening since arriving! The menu was limited and uninspiring, the meals came out slowly a few at a time, and were at best lukewarm and some cold, 1 side arrived after the main was completely finished and the last steak arrived after 10pm, the steaks tasted fine apart from the cool temperature but 2 of the other meals were inedible! So by the time we finished eating it was well after 10pm so all enthusiasum was long since gone and forget dessert, the manager on duty also the chef on the night had left, leaving 2 young waitstaff to apologise for the debacle, they were embarrassed at the slowness of delivery, and we were embarrassed as locals going with a large group of friends from out nof town. It provided a very poor impression, and the waitstaff were in no way at fault but the kitchen staff ..... I can only hope the manager on duty and cook for the night handed his resignation in as he left, before we had even finshed our mains . The restaurant has a spectacular view, and should have been great, but we will not be returning any time soon, and will instead take visitors to 1 of the many other fine restaurants that Napier has that showcase the excellence of the region so well. Shame on you Quayside.
If you own or manage Quayside Restaurant & Conference Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.