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“Stayed here for Hobbiton visit” 5 of 5 stars
Review of Novotel Hamilton Tainui

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Novotel Hamilton Tainui
4.5 of 5 Hotel   |   7 Alma Street | PO Box 1, Hamilton 2001, New Zealand   |  
Hotel amenities
Ranked #12 of 63 Hotels in Hamilton
Certificate of Excellence 2014
Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
“Stayed here for Hobbiton visit”
5 of 5 stars Reviewed February 10, 2013

This Novotel is similar to others in room set-up and such; that is to say that it is a fine quality hotel with comfortable sized rooms. This was our base for our visit to Hobbiton. The hotel is right in the downtown so since everyone wanted something different to eat, everyone was happy. Nearby is a casino, bowling alley and arcade.
The bar has great beer selection and many seats and lounge space.
The only negative is that wifi is only free in the lobby for 30 minutes or a small mb usage (which means you won't make it close to 30 minutes). This is a Novotel policy and not a fault of this hotel; maybe Novotel will remedy this for their chains. You can use a computer in the lobby for free but this defeats the purpose of privately checking your email and such.
Would also have liked a fridge in the room but as this was a 2 night stay it was not a huge burden.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, February 12, 2013
Dear Guest. Really appreciate your comments in regards to your stay with us. Sorry about the fact that we had to remove all minibars from our rooms; we had a technical problem with some of them and decided to replace them all. This will soon be rectified. Best regards, Dick Breukink, General Manager
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797 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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  • English first
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English first
Tauranga, New Zealand
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 10, 2013

We were very surprised about the stay as we have stayed at this hotel before and thought that it was getting tired. We enjoyed everything on this stay. Twin room very good and food was great. Location perfect for going to show at local venue.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, February 12, 2013
Dear Guest. Thank you very much for informing us about your recent stay with us. Although we only completed the total renovation of the hotel in 2010 and 2011, the hotel still looks like very new. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 8, 2013

Big mistake! based my booking on old reviews! Reception unwelcoming-just looking at arriving guests, no offer of help with luggages, no words of welcome,they don't even smile-racist?? They only offered a 'smile' after we greeted them! Isn't it supposed to be the other way around? We're a family if 4, they 'upgraded' us to a room with one bed, how [--]! Is that. We had to request for another room. Room is small, carpet filthy-dirty with dark stains! No fridge! No one answers housekeeping- u have to go thru reception. They could have just told us if u need something just ring reception!! Our room was't vacuumed until after 4 days!!-even if u put out sign to clean room! Everything u hav to tell mgr if u wNt action!
Other family members (4) also booked Novotel as per my suggestion (so sooorry!), kettle in one room is mouldy, all rooms no fridges!
Onlly plus- restaurant on Alma- breakfast staff very friendly& accommodating. Hotel in the CBD- but there r other hotels around! Just hope Sky City will build its own hotel(as supposed to be the usual).

7 days of torture!!!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, February 24, 2013
Dear Guest. Really appreciate your comments in regards to your recent stay with us. Let me assure you that your comments have been discussed with my department managers and we will do our utmost to improve the services within my hotel. Although we do not like to hear comments like yours, we also have to be aware that only with your comments we can improve our hotel. We hope we can improve quickly. Best regards, Dick Breukink, General Manager
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New Plymouth, New Zealand
1 review
4 of 5 stars Reviewed February 7, 2013

Our room was really nice just what we wanted but there was no fridge and this was an inconvience to us as we always take a couple of bottles of wine and we couldnt chill it. Also my husband has a product that has to be kept in the fridge and we had to keep going to reception to get it from there fridge storage NOT good.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, February 10, 2013
Dear Guest. Thank you for your comments in regards to your stay with us. I am very sorry that we do not have any minibars in the hotel at the moment; after a technical issue with some of the fridges, I decided to remove them all from the rooms and replace them with brand new ones. This has taken some time to get them. My apologies. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
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Auckland
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 31, 2013

Stayed for 3 nights for a convention. Have nothing but good things to say for this stay. We stayed in a Suite which is was clean and modern. Along with the nice comfy King Size bed there is a dining table and 2 couches that can be arranged to suit your familys needs. 2 TV which is great if you have kids and have excellent input fittings if you are bringing along a Laptop, Media player etc. A/C in rooms was a bonus with the extremely hot weather, we felt spoilt as our friends and family that were staying at other places in Hamilton were uncomfortable as they only had ceiling fans at their motel or apartment. Room service was also a bonus that you may not get at most other places in Hamilton. Room also has a nespresso machine as well as a bar fridge as the normal rooms do not.

Located right in the heart of the CBD makes most places accessible by foot. Quiet location as well had no problems with road noise or noise at all.

Service was excellent. Was quite surprising as Im sure the hotel was booked solid for the duration of the convention and there were no issues or lack of service! Rooms always cleaned to a high degree. Staff were friendly and attentive a nice touch were the kiddie bags that were made up and given to my kids at check-in. Were much appreciated and kept my kids amused for the duration of our stay. Valet parking was quickest I have experienced at any hotel I've stayed in.

Overall best option in Hamilton have stayed before and will continue to stay.

Room Tip: Get a Suite well worth it
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, February 3, 2013
Dear Guest. Thank you very much for your comments in regards to your stay with us. Very happy to read all your feedback and the fact that you have enjoyed it so much. Look forward to welcome you back. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2013

We stayed in the hotel for a week, and we loved it. The location is excellent. Clean and beautiful rooms with nice closets, comfortable beds and excellent restaurant. The personnel are very courteous. The charges for WIFI in the room is a probably too high, but they provide free internet access in the lobby.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, February 3, 2013
Dear Joseph. Thanks for taking the time to respond to your recent stay with us. Glad to read that you have enjoyed it. Hope you had a good trip back home. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
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Hamilton, New Zealand
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2013

I booked this hotel for my friends for 5 nights this January. After we came back from Queenstown on the 24th, my friends went to the hotel to check in without me being present. The lady at the front desk was impatient and rude, not welcoming at all. My friend spelled the surname 'wang' for her correctly but she just presumed it was 'wong'. Sfailed to find the booking. It was resolved after I talked to her. I could sense her impatience even over the phone. My friends were not very happy with her attitute. I felt so let down. The rest was good and lived up to my expectations.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBreukink, General Manager at Novotel Hamilton Tainui, responded to this review, February 3, 2013
Dear Guest. I really appreciate your comments in regards to the staff mistake upon check in. I will discuss this matter with my front office manager and ensure that more training is spend on this matter. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Hamilton Tainui

Address: 7 Alma Street | PO Box 1, Hamilton 2001, New Zealand
Location: New Zealand > North Island > Waikato Region > Hamilton
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Hamilton
#6 Romantic Hotel in Hamilton
#7 Family Hotel in Hamilton
#12 Luxury Hotel in Hamilton
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Hamilton Tainui 4.5*
Number of rooms: 177
Official Description (provided by the hotel):
Novotel Tainui is in the heart of the city, on the banks of the Waikato River, adjacent to the Skycity Casino and entertainment complex. The hotel features 177 rooms, an award winning restaurant, lobby bar and a health club, with gym, sauna, spa and beauty therapies available. Conference facilities are available for up to 350 delegates. Guests have easy access to nearby shopping, dining and entertainment, or relaxing river walks that can be found close by. ... more   less 
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Also Known As:
Novotel Hamilton Tainui Hotel Hamilton
Accor Hamilton Tainui
Hamilton Novotel

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