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“Good but average service” 4 of 5 stars
Review of The Grove

The Grove
Wyndham St, Auckland 1001, New Zealand
+64 9-368 4129
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Ranked #2 of 1,305 Restaurants in Auckland
Certificate of Excellence 2014
More restaurant details
Restaurant details
Good for: Doing business, Special occasions, Romantic, Local cuisine, Entertaining clients
Dining options: Dinner, Lunch, Dessert, Breakfast, Late Night, Reservations
Auckland Region, New Zealand
Senior Contributor
27 reviews 27 reviews
18 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Good but average service”
4 of 5 stars Reviewed August 5, 2013 via mobile

If it was possible, i would have rate it 3.5
We just came back from there where we had a 6 course seafood degustation menu and don't get me wrong the food was great but the service let down a bit (i think we were served by all the waiters in service tonight which was not consistent; and when leaving, we had to look for and find our coats ourselves, and we were not quite sure where exactly they put them). Also, the fourth course which was the fish was average; the sauce was too rich, the fish tasted too strong; for the 5th course, there was a tuile containing nuts but as i'm allergic to nuts, i didn't have it in my dish which was great but then i got nothing to replace it on the plate. I was expecting more from a fine dining restaurant.
Overall, good balance with flavours, the salmon and the tuna were to die for, the dessert very good but 2 dishes out of 6 were a bit of let down for me (reasons above).
Good dining experience though...

Visited August 2013
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401 reviews from our community

Visitor rating
    310
    54
    21
    9
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Toats Amaze”
5 of 5 stars Reviewed July 17, 2013

This restaurant never fails to disappoint. If I want great food, terrific service and a night that is set apart from most others - this is my destination. I always ensure I order what I can't eat at home - this is an easy task here - the menu description never does it justice - the plates sing and I leave feeling content and brimming with satisfaction.

  • Visited July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Central, New Zealand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Disappointing after rave reviews”
1 of 5 stars Reviewed July 16, 2013

We recently dined at The Grove. The experience was disappointing on all levels. The food was certainly not up to the standard we have experienced in other fine dining restaurants in Auckland. The service was pretentious and unfriendly. I had been looking forward to an experience I would remember, but not for the reasons above.

  • Visited May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at The Grove, responded to this review, July 19, 2013
It is our constant goal to provide guests with the highest level of service and the most enjoyable experience possible. I am earnestly sorry that we did not meet our goals or your expectations on the night of your visit. We welcome all constructive criticism as opportunity for growth and we would love the chance to further learn how we could have made your experience more enjoyable. Please do contact us either by emailing inquiries@thegroverestaurant.co.nz or by phoning us on 3684129. I sincerely hope you with help us learn the details of your circumstances and further our level of product and service.
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Auckland, New Zealand
1 review
“Fine dining in a sophisticated, relaxed environment”
5 of 5 stars Reviewed July 3, 2013

Last week we enjoyed our second fabulous night at The Grove.

Putting our faith in the recommendations of chef Ben Bayly, we were treated to an exceptional combination of delicate flavours, complimented flawlessly by a selection of wines as rich in character as the Grove's obviously passionate proprietors.

The degustation is not to be tackled lightly, as it journeys through rich and fresh offerings of unexpected local delicacies, meticulously presented and seamlessly blended with an array of wines and spirits continuously emerging from an impressive armoury.  We would unquestionably suggest opting for this if you have the time.

Service was, as expected after our first visit, professional and relaxed throughout the night, and the character of the evening evolved indulging our obvious enjoyment.

Environment was warm and understated, but was not our focus as the evening's fare took hold.

Well worth all the five star reviews in our book.

  • Visited June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Hamilton, New Zealand
Top Contributor
53 reviews 53 reviews
28 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
“A late night desert”
4 of 5 stars Reviewed June 16, 2013

My wife and I had just fare-welled family and were still a little peckish so were on the lookout for somewhere for a late night bite. We had eaten at the grove previously and had been impressed. So at 10pm we strolled into the restaurant to see if they could oblige. No problem. The evening was fairly warm (early March) so we sat outside and enjoyed excellent service and food with very appropriate recommendations for desert wines. Overall we were most impressed with the ease with which they could adapt to what we wanted at a time when they were clearly starting to wind down.

  • Visited March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Michael D, Manager at The Grove, responded to this review, July 19, 2013
Thank you so much for your heartfelt feedback. We take great joy in providing those opportunities, whether they be late night or mid-afternoon, for guests to relax and enjoy themselves with a bit of food, some good wine and the right touch of friendly service. It is our true passion and do sincerely appreciate the recognition when we have been able to provide that for our guests. We hope to see you again shortly.
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